[Remote] Account Manager - MGU Partnerships
Note: The job is a remote job and is open to candidates in USA. Arlo is rebuilding health insurance from the ground up using AI. As an Account Manager – MGU Partnerships, you'll own the end-to-end relationship with MGU partners’ functional teams, driving accountability and ensuring partners are equipped to operate with confidence and self-sufficiency.
Responsibilities
- Own all partner communication end-to-end, serving as the primary point of contact for our partners
- Facilitate and lead recurring weekly partner meetings and biweekly webinars
- Drive partners toward self-sufficiency through structured training, onboarding, and ongoing enablement — always ready to onboard and teach new contacts as partner teams evolve
- Own the full MGU group implementation process within a 90-day window, enforcing clear milestones and accountability checkpoints
- Conduct discovery with new partners to understand their current processes and actively consult on improvements
- Lead recurring webinars (every two weeks) covering quoting, implementation, and platform updates — integrated into the onboarding experience for every new portal signup
- Push partners into standardized processes and workflows; this role sets the standard, not the other way around
- Develop and roll out process changes across the partner base in a consistent, scalable way
- Build and maintain partner plan suites and documentation within internal tools
- Surface partner feedback and operational insights to improve the product and internal tooling
- Collaborate with internal teammates to tag-team complex partner issues and flex into other areas (e.g., General Administrator relationships and other ops needs) as the business requires
Skills
- 1+ years of experience in health insurance, employee benefits, or a related industry in a customer-facing role
- Strong understanding of health plan structures, terminology, and processes
- Exceptional project management and organizational skills — you thrive in structured environments and bring that structure to others
- Confident, direct communicator who can simplify complexity and hold partners accountable without being a people-pleaser
- Comfortable with CRMs, ticketing systems, and modern workplace tools; experience with HubSpot is a plus
- Have a process-first mindset and take satisfaction in building and enforcing operational standards
- Are a natural teacher who enjoys enabling others and staying patient through constant onboarding cycles
- Lead with confidence — you're comfortable telling partners what to do and following through when they don't
- Can flex across responsibilities and stay calm in a fast-moving, evolving environment
Company Overview