Consumer Lending Consultant (Hybrid)
Georgia United Credit Union is dedicated to serving its members by providing tailored lending solutions. The Consumer Lending Consultant is responsible for identifying members' credit needs, preparing loan applications, and serving as the primary point of contact for consumer lending inquiries, while ensuring a seamless lending experience.
Responsibilities
- Serves external members and the consumer lending team to ensure loan requests are handled accurately and timely while always providing the best possible experience
- Focuses on helping members with a seamless lending experience throughout
- Assist Members and potential Members with their lending needs through multiple channels such as telephone, internet, video, and email
- Educate members and make recommendations for products and services, respond to questions, and take loan applications
- Contributes towards the achievement of the credit union’s expected financial outcomes
- Demonstrates leadership through achievement of individual consumer loan production goals through inbound/ outbound channels to members, and other proactive activities
- Achieves ancillary products goals for payment protection, gap, and warranty services on loans
- Cross-sells additional loans including additional consumer loans, mortgages, commercial loans, as well as deposit accounts and services
- Builds strong relationships with members
- Asks open ended questions
- Connects members with products and services that will best suit their needs and help maximize their membership with GUCU
- Demonstrates a good understanding of consumer loan products and ancillary products
- Provides consultative services to members regarding credit union products and services by assessing the member’s needs, addressing their concerns and gaining agreement
- Asks for additional ways to serve members or referrals
- Makes recommendations to system upgrades, policies, standards, or procedures to improve the processes and improve the member/employee experience
- Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets control
- Provides friendly, professional and accurate financial services and support to members, the consumer lending team, as well as all GUCU team members
- Builds strong relationships across the organization
- Counsels members regarding money management and financial matters
- Projects and maintains the Credit Union’s professional image and reputation
- Completes special projects as assigned
- Attends and participates in meetings as required
- Keeps management informed of area activities and of any significant problems
- Stays current on and in compliance with all state and federal lending regulations and credit union policies
- Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s vision statement, core values and business principles
Skills
- Responsible for identifying the credit needs of members and offering appropriate loan solutions that meet their financial and personal objectives
- Prepares loan applications, works incoming online applications, and cross sells additional loans and sends off complete loan applications for credit approval and processing
- Primary point of contact for inbound consumer lending department calls and emails from members
- May be required to work an occasional Saturday as well as make outbound calls to members to connect members with additional ways we can help
- Serves external members and the consumer lending team to ensure loan requests are handled accurately and timely while always providing the best possible experience
- Focuses on helping members with a seamless lending experience throughout
- Assist Members and potential Members with their lending needs through multiple channels such as telephone, internet, video, and email
- Educate members and make recommendations for products and services, respond to questions, and take loan applications
- Contributes towards the achievement of the credit union's expected financial outcomes
- Demonstrates leadership through achievement of individual consumer loan production goals through inbound/ outbound channels to members, and other proactive activities
- Achieves ancillary products goals for payment protection, gap, and warranty services on loans
- Cross-sells additional loans including additional consumer loans, mortgages, commercial loans, as well as deposit accounts and services
- Builds strong relationships with members
- Asks open ended questions
- Connects members with products and services that will best suit their needs and help maximize their membership with GUCU
- Demonstrates a good understanding of consumer loan products and ancillary products
- Provides consultative services to members regarding credit union products and services by assessing the member's needs, addressing their concerns and gaining agreement
- Asks for additional ways to serve members or referrals
- Makes recommendations to system upgrades, policies, standards, or procedures to improve the processes and improve the member/employee experience
- Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets control
- Provides friendly, professional and accurate financial services and support to members, the consumer lending team, as well as all GUCU team members
- Builds strong relationships across the organization
- Counsels members regarding money management and financial matters
- Projects and maintains the Credit Union's professional image and reputation
- Completes special projects as assigned
- Attends and participates in meetings as required
- Keeps management informed of area activities and of any significant problems
- Stays current on and in compliance with all state and federal lending regulations and credit union policies
- Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's vision statement, core values and business principles
Benefits
- Comprehensive compensation and benefits package
- Advancement of all qualified applicants and team members
Company Overview