MedSpa Patient Care Coordinator / Spa Administrator- Bilingual
Bon Voyage Aesthetics is seeking a bilingual MedSpa Patient Care Coordinator / Spa Administrator to support their growing body contouring clinic specializing in Neveskin and T-Shape treatments. The role involves ensuring smooth clinic operations, managing patient communication, scheduling, and delivering exceptional client experiences.
Responsibilities
- Answer incoming calls and respond to client inquiries
- Schedule, confirm, and manage client appointments
- Maintain daily clinic scheduling and appointment flow
- Check clients in and out for treatments
- Maintain a welcoming, professional spa environment
- Educate clients about Neveskin and T-Shape body contouring treatments
- Provide information on pricing, packages, and promotions
- Follow up with clients after treatments when needed
- Address client concerns and ensure a high level of customer satisfaction
- Maintain accurate client records in CRM or booking systems
- Ensure intake forms, waivers, and consent forms are completed
- Assist clients with Good Faith Exam documentation when required
- Maintain strict confidentiality of client information
- Coordinate technician schedules and treatment rooms
- Communicate client preferences and treatment details to staff
- Ensure treatment rooms and equipment are properly prepared
- Support efficient workflow between technicians and clients
- Educate clients about treatment packages and memberships
- Promote specials and seasonal offers
- Encourage follow-up appointments and treatment plans
- Track bookings, packages, and daily sales
- Monitor spa inventory and order supplies as needed
- Track equipment usage for Neveskin and T-Shape devices
- Ensure sanitation and safety standards are maintained
- Assist with social media promotions and campaigns
- Encourage satisfied clients to leave reviews
- Support marketing events and promotions for the clinic
Skills
- Experience as a MedSpa Receptionist, Patient Care Coordinator, Spa Administrator, or Medical Office Coordinator preferred
- Background in medspa, aesthetics, dermatology, plastic surgery, wellness, or spa environments
- Strong customer service and phone communication skills
- Experience with CRM or scheduling systems
- Ability to multitask and manage appointments efficiently
- Highly organized, dependable, and detail-oriented
- Bilingual English/Spanish
Benefits
- Competitive salary up to $73K (DOE)
- Employee treatment discounts
Company Overview