[Remote] Chronosphere - Professional Service Consultant
Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. The Professional Service Consultant role involves executing service requests, managing projects, and collaborating with customers to deliver tailored solutions that meet their business needs.
Responsibilities
- Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization
- In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects
- Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses
- Support the development of services as we scale, including process, people, and technology or special projects
- Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development
- Developing and implementing Chronosphere solutions to match customer's business needs
- Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities
Skills
- 1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping
- Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role
- Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go
- Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes
- Technology troubleshooting skills and interest in technology/software support
- Strong communication skills, ability to explain technical concepts to non-technical users
Benefits
- Restricted stock units
- Bonus
Company Overview