Collector (Early Stage Delinquency)
LoanMart is a company that provides non-traditional lending solutions to help individuals resolve financial setbacks. The Collector role involves providing exceptional customer service and negotiating with customers to secure payments on delinquent accounts.
Responsibilities
- Apply exceptional negotiation and collections techniques to secure payments, while reducing stalls and obstruction to payment opportunities
- Identify prime collection opportunities
- Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages
- Ability to thrive in fast-paced environment
Skills
- Apply exceptional negotiation and collections techniques to secure payments, while reducing stalls and obstruction to payment opportunities
- Identify prime collection opportunities
- Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages
- Ability to thrive in fast-paced environment
- Exceptional customer service skills
- Exceptional listener
- Must be able to handle high inbound and outbound calls
- Comfortable with performance bonus incentive compensation structure
Benefits
- Hybrid work schedule- usually three days at home (if you prefer) and two days in-office (Tuesdays and Wednesdays, with some variance for training, performance, and month-end). Off-site Saturday shifts may be required periodically.
- Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
- Well -fed employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered every Wednesday.
- Health matters. We offer top tier medical, dental, vision plans. Free life insurance and for-purchase supplemental insurance plans are also available.
- 401(k), Employee Assistance Programs.
- Multiple paid time off programs.
Company Overview