Inside Account Manager - Federal

SHI International Corp. is a global provider of IT solutions and services, dedicated to helping organizations through technology. The Federal Inside Account Manager serves as the primary point of contact for customer interactions, managing communication between sales and customers while providing excellent customer service and support.

Responsibilities

• Represent SHI as the primary contact for customer interactions
• Act as a liaison between Outside Sales, customers, and SHI internal departments
• Provide excellent customer service and support to both customers and the outside sales team
• Create pricing quotes for IT requirements, including hardware, software, renewals, and services
• Engage in large customer deals, manage deal registration, and track progress using the CRM tool
• Provide sourcing, product quotes, pricing, and information to the outside sales team
• Enter purchase orders and provide order status updates to Outside Sales and customers
• Participate actively in team meetings with managers for updates and changes
• Set up conference calls between Outside Sales, customers, vendors, and internal teams
• Proactively resolve issues related to product returns, invoicing questions, and customer concerns

Skills

• Ability to grow existing customer relationships - Basic
• Ability to learn new concepts and processes quickly - Basic
• Proficiency in account management - Basic
• Ability to excel in a team selling environment - Basic
• Proficiency in stakeholder management - Basic
• Completed Bachelor's Degree with a 3.0 cumulative GPA, or experience in a Customer Service role in a corporate or office setting preferred

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

Company Overview