Exceptions Analyst
Conservice is seeking an Exceptions Analyst to investigate and resolve anomalies in client utility bills. The role involves communicating with utility providers and clients, determining solutions to issues, and improving processes.
Responsibilities
- Research and resolve anomalies in utility provider bills
- Communicate with utility providers and clients through email and on the phone
- Determine the best course of action to resolve issues and contacting the necessary party
- Detect inefficient processes and find innovative solutions
- Medium phone usage-outbound calls with providers and clients, 25% of your day
Skills
- Attention to detail
- Ability to explain complex ideas, both verbally and written, using clear, professional language
- Ability to prioritize time well and push yourself to consistently achieve higher goals
- Problem-solving skills – ability to independently use the resources and tools provided to you
- Comfortable using a computer, Google Drive, and Excel
- Committed to quickly learning and adapting to new computer software
- Ability to meet deadlines
Benefits
- Performance-based bonuses
Company Overview