[Remote] Customer Service Specialist - ROI
Note: The job is a remote job and is open to candidates in USA. HealthMark Group is dedicated to providing excellent customer service to clients, patients, and requestors. The Customer Service Specialist role focuses on meeting daily goals and resolving customer issues while maintaining strong relationships with customers.
Responsibilities
- Must meet daily goal of 85 calls per day averaging 11 calls per hour.Assist clients, patients, and requestors with the status of requests for medical records via phone call
- Ensure notes are accurate and detailed. All actions require a note in Med-Release
- Provide excellent customer service promptly with accurate and concise information
- Build strong value-based relationships with customers - a passion for customer interaction is a must!
- Ensuring customer satisfaction is a primary goal
- Resend, or cancel invoices
- Reprocess orders for missing information
- Obtain missing information for non-compliant requests from patients and requestors
- Data entry and other duties as assigned
- Fax and email records securely to requestors
- Work with other departments to ensure requests are sent promptly
Skills
- Good written, verbal, and interpersonal communication skills
- Detail-oriented
- Ability to resolve customer issues in a timely manner
- Excellent follow-up skills
- Strong time management skills
- Reliable internet
- Quiet background setting
- Excellent communication skills
- Strong analytical and problem-solving skills
- Ability to multi-task and prioritize duties
- Proficient computer skills with software applications such as Microsoft Office
- Maintain a positive, empathetic, and professional attitude toward customers
- High school diploma or GED required
- Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
- 1+ year of Customer Service/ Call Center experience - Preferred
Company Overview