[Remote] Pre-Sales Representative

Note: The job is a remote job and is open to candidates in USA. EverQuote is a leading online marketplace for insurance shopping, and they are seeking a Pre-Sales Representative to engage potential clients in phone conversations. The PSR will qualify clients for the quoting process and connect them with agents to complete their insurance needs.

Responsibilities

• Answering inbound calls or making outbound calls, engaging leads in conversation
• Using your strong communication skills to build a rapport with potential clients
• Making quick decisions to qualify the potential client and transfer to a live agent
• Taking the lead in introducing the potential client with the appropriate agent
• Working to reach weekly goals and quality transfer rates
• Pivoting quickly with script, consumer engagement and process changes

Skills

• Must be physically located within the United States
• Strong communication skills to build rapport with potential clients
• Ability to make quick decisions to qualify potential clients and transfer to a live agent
• Ability to introduce and connect potential clients with the appropriate agent
• Ability to work towards weekly goals and quality transfer rates
• Ability to pivot quickly with script, consumer engagement, and process changes
• Possess top-notch communication skills and are viewed as friendly and helpful on the phone
• Strong people skills and a passion to connect others
• Ability to speak clearly and articulately without being overly verbose or talkative
• Demonstrate tenacity and willingness to persevere through calls
• Ability to learn relevant phone and computer platforms quickly
• Prior experience with phone sales or call center work

Company Overview