Experienced Order Processing Information/ Data Entry Specialist – Customer Service Support
At arenaflex, we're on a mission to revolutionize the way we work and live. As a leading innovator in our industry, we're constantly pushing the boundaries of what's possible. We're now seeking an experienced Order Processing Information/ Data Entry Specialist to join our dynamic team. If you're a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you!
About arenaflex
arenaflex is a forward-thinking organization that's dedicated to providing cutting-edge solutions to our customers. We're a team of passionate professionals who are committed to making a positive impact in our industry. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction. We're proud to offer a dynamic and inclusive work environment that fosters growth, learning, and success.
Job Summary
As an Order Processing Information/ Data Entry Specialist at arenaflex, you'll play a critical role in supporting our customer service team. You'll be responsible for processing orders, managing customer requests, and ensuring seamless communication with internal and external stakeholders. If you're a highly organized and efficient individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Update databases with status of returned materials issues and accounts for returns inventory.
- Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents/forms.
- Handle requests for additional company materials.
- Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
- Coordinate and perform activities associated with the transfer of consigned material.
- Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Essential Qualifications
* Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficient in utilizing business tools such as: email, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
Preferred Qualifications
* Experience working in a fast-paced customer service environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changing priorities.
- Proficiency in multiple software applications, including CRM systems.
Benefits
* 401(k) plan with company matching.
- Paid Time Off (PTO).
- Sick Time.
- Comprehensive health insurance package, including medical, dental, and vision coverage.
- Short-term disability insurance.
- Opportunities for professional growth and development.
What We Offer
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
- Competitive salary and bonuses.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
- Comprehensive health insurance package.
- Paid Time Off (PTO) and sick time.
- 401(k) plan with company matching.
- Short-term disability insurance.
How to Apply
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you require accommodations during the application or interview process, please let us know. Apply for this job