Experienced Customer Service Representative - Self Storage Manager
Join the industry leader, arenaflex, in a dynamic role that combines customer service, sales, and property management. As a Customer Service Representative - Self Storage Manager, you will be the face of arenaflex, providing exceptional service to customers, managing daily operations, and driving sales growth. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply.
About arenaflex
arenaflex is a leading provider of self-storage solutions, with a rich history dating back to 1972. We've been recognized as one of America's Best Large Employers in 2022 by Forbes and have been voted a Great Place to Work by our employees. Our commitment to innovation, customer satisfaction, and employee growth has made us the industry leader. We're proud to have a diverse and inclusive team of over 5,000 employees from various backgrounds and life experiences.
Job Summary
As a Customer Service Representative - Self Storage Manager, you will be responsible for providing exceptional customer service, managing daily operations, and driving sales growth at one of our self-storage facilities in Apple Valley, MN. You will work independently, assessing customer storage needs, making suggestions, and offering packing and moving supplies. You will also be responsible for maintaining a clean and safe environment, conducting daily storage unit inspections, and managing cash drawer operations.
Key Responsibilities
* Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
- Assess customer storage needs, make suggestions, and offer packing and moving supplies
- Maintain a clean and safe environment, including sweeping, mopping, debris removal, and wiping windows
- Conduct daily storage unit inspections, confirm inventory availability, and ensure spaces are ready to rent
- Manage, audit, balance cash drawer, prepare and make daily deposits
- Help keep customers current with payment and make collection calls when required
- Work independently at multiple locations, spending time both inside and outside
- Collaborate with colleagues to achieve sales and customer satisfaction goals
Qualifications
* 1-2 years of customer service-centered sales experience in retail, restaurant, fast food, or other service-based companies
- Excellent communication and interpersonal skills, with the ability to work with diverse customers and colleagues
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction
- Basic math skills, with the ability to manage cash drawer operations and make change
- Ability to lift up to 25 pounds and stand for long periods
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Preferred Qualifications
* Experience in property management or customer service in a self-storage environment
- Knowledge of sales and marketing principles, with a focus on customer acquisition and retention
- Ability to work a flexible schedule, including evenings and weekends
- Basic computer skills, with the ability to use software applications and technology to manage customer interactions and sales
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and conflict resolution skills
- Basic math skills and ability to manage cash drawer operations
- Ability to lift up to 25 pounds and stand for long periods
- High level of customer service skills, with a focus on satisfaction and retention
- Ability to work in a fast-paced environment, with a strong focus on sales and customer acquisition
Career Growth Opportunities and Learning Benefits
* arenaflex offers best-in-class training to support your journey with us and enhance your skills
- Opportunities for career progression and advancement, with a focus on employee growth and development
- Collaborative and inclusive work environment, with a focus on diversity and inclusion
- Recognition and rewards for outstanding performance and contributions to the team
Work Environment and Company Culture
* arenaflex is committed to providing a safe and inclusive work environment, with a focus on employee well-being and satisfaction
- Our property managers and customer service representatives enjoy a flexible schedule, with opportunities for full-time or part-time work
- arenaflex offers a range of benefits, including health, dental, and vision insurance, paid time off, and a 401(k) plan with company match
- Our company culture is built on a foundation of innovation, customer satisfaction, and employee growth, with a focus on diversity and inclusion
Compensation, Perks, and Benefits
* Competitive salary of $16.50 per hour
- $500.00 new hire bonus, paid after 90 days of employment
- Full-time and flexible schedules available, with opportunities for additional days
- Cost-effective health offerings, including medical, dental, and vision insurance
- Tele-medicine for easier access to healthcare
- Tax-free flex spending accounts to cover you and your dependents
- Paid time off and sick time
- Build your retirement nest egg quicker through our 401(k) plan with company match
- Basic life and accidental death insurance at no cost to you
- Employee discounts and perks, including health and fitness related partnerships, legal services, home and auto insurance, and pet insurance
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex. Apply for this job