Experienced Full Stack Customer Service Representative – Digital Channel Support

At arenaflex, we're on a mission to revolutionize the way we interact with our members, and we're looking for a talented and motivated individual to join our team as a Full Stack Customer Service Representative. As a key member of our contact center team, you'll be responsible for providing exceptional service to our members through multiple digital channels, including chat, messaging, email, and phone. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading financial institution dedicated to providing innovative financial solutions to individuals and families throughout the state of Louisiana. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to faith, diversity, and inclusion has created a culture that values diverse talents and welcomes individuals with unique backgrounds, working styles, and skill sets.

A Day in the Life of a Full Stack Customer Service Representative

As a Full Stack Customer Service Representative, you'll be responsible for:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Key Responsibilities

* Provide exceptional customer service through multiple digital channels, including chat, messaging, email, and phone.

• Resolve member inquiries and issues in a timely and professional manner.
• Cross-sell arenaflex products and services to members.
• Assist with online membership applications and ensure timely completion and submission.
• Maintain a strong working knowledge of arenaflex's products and services.
• Collaborate with team members to achieve sales and service goals.

Essential Qualifications

* High School Diploma or equivalent.

• 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Preferred Qualifications

* 2+ years of experience in a customer service position.

• Experience working in a contact center or call center environment.
• Knowledge of financial products and services.
• Certification in customer service or a related field.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong technical skills, including proficiency in Microsoft Office products.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge through ongoing training and development programs.
• Take on new challenges and responsibilities as you grow in your role.
• Collaborate with team members to achieve sales and service goals.
• Participate in performance-based bonuses and recognition programs.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a safe and inclusive workplace where employees can thrive and grow. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A starting hourly rate of $17.00, with opportunities for advancement and salary increases.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with a 5% discretionary profit share contribution.
• Paid vacation and sick leave, as well as 15 paid holidays, including a cultural floating holiday.
• Opportunities for professional development and growth, including training and development programs.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply To This Job Apply for this job