Experienced Customer Experience Data Analytics Professional – Driving Business Growth through Data-Driven Insights

Are you a data analytics expert with a passion for driving business growth through data-driven insights? Do you want to join a company that values innovation, sustainability, and employee well-being? Look no further than arenaflex, a leading global consumer goods company dedicated to creating a better world for billions of people. As an Experienced Customer Experience Data Analytics Professional, you will play a critical role in driving business growth and improving customer experience through data-driven insights. You will work closely with cross-functional teams to develop and execute customer experience analytics strategies, embed data-driven decision-making, and deliver proactive and provocative CX insights that drive business action and performance.

About arenaflex

arenaflex is a global consumer goods company that has been a leader in the industry for over 150 years. Our iconic brands, such as Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and Kimberly-Clark Professional, are used by millions of people around the world every day. We are committed to driving innovation, growth, and impact, and we are always looking for talented professionals like you to join our team.

Key Responsibilities

As an Experienced Customer Experience Data Analytics Professional, your key responsibilities will include:

• Developing and executing customer experience analytics strategies and products to drive business growth and improve customer experience
• Partnering with cross-functional teams, including Growth and Accountable Business Units (ABUs) CX teams, to embed data-driven decision-making and drive business action and performance
• Delivering proactive and provocative CX insights that drive business action and performance
• Partnering with Digital Technology Solutions and other stakeholders to drive data governance standards and improve data literacy/fluency in CX teams
• Developing advanced analytics capabilities against prioritized B2B IME use cases, including pipeline review and churn management
• Collaborating with senior leaders to communicate insights and recommendations in a concise and persuasive format

About You

We are looking for a highly motivated and self-driven individual with a passion for data analytics and insights. You will be a creative thinker who is always looking for new and better ways to perform, and you will be comfortable working in a matrix organization with multiple stakeholders. You will have:

• Proven experience in data analytics within a B2B environment
• Good understanding of Customer Experience datasets and their usage
• Experience in a broad range of analytics methods from descriptive and diagnostic to predictive and prescriptive
• Expertise with Power BI and other visualization software
• Highly developed collaboration skills with an ability to work and influence across a matrix organization
• Ability to communicate to senior leaders in a concise and persuasive format
• Ability to prioritize opportunities and navigate effectively in a matrix environment

Total Benefits

We offer a competitive salary and benefits package, including:

• Comprehensive benefits, including gym memberships, private medical insurance, dental cover, employee assistance program, cycle to work scheme, critical illness cover, travel insurance, and a market-leading defined contribution pension scheme
• Flexible work schedules and parental leave to support work-life balance
• Opportunities for career growth and development, including training and education programs
• A commitment to diversity, equity, and inclusion, with a focus on building a workforce that reflects the experiences of our consumers

How to Apply

If you are a motivated individual with a passion for data analytics and insights, we encourage you to apply now! Please click the link below to submit your application. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we are committed to building a diverse and inclusive workforce. We welcome applications from qualified candidates from all backgrounds and perspectives. We are proud to be a top 100 workplace for working mothers and are committed to creating a workplace that is inclusive and supportive of all employees.

Note

This role is available for local candidates already authorized to work in the role's country only. arenaflex will not provide relocation support for this role. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. Apply for this job