Experienced Customer Advocate – Mortgage Industry – FULLY REMOTE Opportunity
At arenaflex, we're committed to empowering our customers and fostering a culture of innovation and growth. As a dedicated Customer Advocate, you'll play a vital role in delivering exceptional customer experiences and driving business success. We're seeking a highly skilled and motivated individual to join our team in a FULLY REMOTE capacity, offering a competitive salary and a dynamic work environment.
About arenaflex
arenaflex is a leading provider of innovative solutions and services, partnering with clients across various industries to drive transformation and growth. With a strong presence in North America, Europe, and Asia, we're proud to work with over 6,000 clients, including 80% of the Fortune 500. Our team of 80,000 professionals is dedicated to delivering exceptional results and making a lasting impact.
Job Summary
We're seeking an experienced Customer Advocate to join our team in the mortgage industry. As a Customer Advocate, you'll be responsible for processing loan applications, providing exceptional customer service, and driving business growth. This is a fantastic opportunity to grow your career and work in a dynamic, FULLY REMOTE environment.
Key Responsibilities
* Process loan applications in compliance with mortgage lending and applicable investor guidelines
- Serve as the primary customer contact, acting as a liaison between the borrower, underwriter, and loan advisor
- Provide periodic status updates and timely return all incoming inquiry calls
- Note all communication and statuses in the Loan Operating System
- Contact borrowers for outstanding documents, including items on the Underwriting Terms and Conditions sheet
- Validate the 1003 loan application for completion and accuracy, confirming information entered in the Loan Origination System matches
- Perform duties such as analyzing the loan application, assessing creditworthiness, and reviewing title commitments and fees
- Monitor the loan process and manage proper expectations with clients and sales staff through closing
Essential Qualifications
* 3+ years of loan processing experience
- Must have VA and FHA loan experience (ideally with a portfolio split of 30/30/30 between FHA/VA/conventional)
- Must be comfortable talking to brokers on the phone (80% of the job involves calling brokers to follow up)
- Experience managing 30-50 loans in their pipeline
- Ideally, a 50/50 split or more heavily focused on re-finance loans
Preferred Qualifications
* Experience working in a FULLY REMOTE environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency in Loan Operating Systems and Loan Origination Systems
Work Environment and Shift
* 8-hour shift between 8:00-6:00pm Monday-Friday
- 100% remote work environment
- Flexible and dynamic work environment with opportunities for growth and development
Compensation and Benefits
* Competitive salary: $52,000
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development
Why Join arenaflex?
* Work in a dynamic, FULLY REMOTE environment with a team of experienced professionals
- Enjoy a competitive salary and comprehensive benefits package
- Grow your career in a rapidly growing industry with opportunities for advancement
- Collaborate with a talented team of professionals who are passionate about delivering exceptional results
How to Apply
If you're a motivated and experienced Customer Advocate looking for a new challenge, we encourage you to apply today. Please submit your most up-to-date resume and a cover letter outlining your qualifications and experience. A recruiter will contact you as soon as possible to discuss your application.
About arenaflex
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply today and join our team of dedicated professionals who are passionate about delivering exceptional results. Apply To This Job Apply for this job