Experienced Senior Risk Manager - Customer Service: Shape the Future of Risk Mitigation at arenaflex

Join arenaflex's elite Risk Mitigation team to shape the future of risk management, compliance, and customer experience. As a Senior Risk Manager - Customer Service, you will drive impactful projects that safeguard our reputation and ensure regulatory excellence. arenaflex is a leading company that prioritizes innovation, customer satisfaction, and employee growth.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is revolutionizing the way we approach risk management, compliance, and customer experience. Our mission is to provide assurance to Customer Service (CS) leadership that compliance and reputational risks are exposed and mitigated. We champion a systemic culture of compliance across arenaflex by building mechanisms to validate that processes and controls have been established to exceed customer expectations and meet our employment, privacy, and regulatory obligations.

Key Responsibilities

As a Senior Risk Manager - Customer Service, you will be responsible for:

• Project Leadership: Lead and manage privacy, risk, and compliance projects, ensuring timely and effective delivery.
• Risk Assessment: Identify, assess, and prioritize potential risks across the organization.
• Mitigation Strategies: Develop and implement comprehensive risk management strategies to mitigate identified risks.
• Regulatory Compliance: Ensure compliance with all relevant privacy, employment, and regulatory requirements, both domestic and international.
• Process Validation: Build and validate mechanisms to ensure processes and controls exceed customer expectations and regulatory obligations.
• Monitoring and Reporting: Continuously monitor risk management activities and report on their effectiveness to senior leadership.
• Stakeholder Collaboration: Collaborate with cross-functional teams, including Legal, Tech, HR, and Operations, to integrate risk management practices.
• Training and Guidance: Provide training, support, and guidance to employees on risk management best practices and compliance requirements.
• Culture of Compliance: Champion and promote a systemic culture of compliance and ethical behavior throughout the organization.
• Continuous Improvement: Stay updated on industry trends, regulatory changes, and best practices to continuously improve risk management strategies, Customer Experience and related processes.

A Day in the Life

As a Senior Risk Manager - Customer Service, you will start the day by engaging with our team via our Slack and Chime channels, then reviewing our team intake for new support requests as well as assessing our privacy dashboards and identifying potential risks you will need to chase down. You will attend various cross-functional meetings to discuss ongoing privacy and risk projects and initiatives with leaders from CS, Legal, Privacy, and more. You will prepare various detailed reports and write-ups on your risk management activities and write your own narrative on initiatives you would like us to go after.

Qualifications

We are looking for a highly skilled and experienced professional who possesses:

• Bachelor's degree or equivalent
• Program Management or Project Management Experience
• Experience in compliance, audit, or risk management
• Knowledge of Microsoft Office products and applications at an advanced level
• Experience in driving customer experience and implementing standards, policies, and driving large-scale programs within Customer Service

Preferred Qualifications

* Project Management Professional (PMP) or equivalent certification

• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or equivalent
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

Why Join arenaflex?

* arenaflex is an equal opportunities employer and values diversity and inclusion in the workplace.

• We prioritize employee growth and development, offering opportunities for training, mentorship, and career advancement.
• We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
• We foster a collaborative and dynamic work environment that encourages creativity, innovation, and teamwork.
• We are committed to making a positive impact on our customers, employees, and the community.

How to Apply

If you are passionate about risk management, compliance, and customer experience, and want to make a meaningful contribution to arenaflex's success, please apply now. We look forward to hearing from you! Apply To This Job Apply for this job