Experienced Full Stack Customer Service Agent – Airport Operations and Ticketing
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-focused Ticket/Gate Agent to join our team at Tucson International Airport. As a key member of our airport operations team, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their entire journey.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that connect people and places around the world. Our mission is to deliver exceptional customer experiences, every time, every touchpoint. We're committed to fostering a culture of care, integrity, resilience, and servant leadership, where our employees feel valued, empowered, and supported to succeed.
Key Responsibilities
As a Ticket/Gate Agent, you will be responsible for:
- Greeting customers, guiding them through the check-in process, and assisting with baggage check-in and boarding
- Ensuring customers have accurate travel documentation and making gate announcements as needed
- Tagging and lifting baggage from scales to conveyor belts (up to 70 pounds)
- Operating loading bridges and opening, closing, and securing aircraft doors
- Escorting unaccompanied minors and disabled passengers throughout the airport
- Working collaboratively with colleagues to ensure seamless airport operations
Scheduling and Work Environment
Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is unique, with varying flight schedules. You will work between 20 and 40 hours per week, based on your seniority. Our airport operations team is a dynamic and fast-paced environment, where no two days are ever the same.
Benefits and Perks
At arenaflex, we believe in sharing success with our employees. Our comprehensive benefits package includes:
- Competitive salary and performance incentives
- 401(k) with generous company contributions up to 9%
- Up to 2 weeks of vacation, earned for use in the following vacation year
- Up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance
- Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
What You Need to Succeed
To be successful in this role, you will need:
- Consistently prioritize safety and security of self, others, and personal data
- Embrace diverse people, thinking, and styles
- Possess a high school diploma, GED, or high school equivalency
- Be at least 18 years of age and have authorization to work in the United States
- Proficiency in English
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Basic digital literacy
- Pass a physical ability test (PAT)
- Pass a Customer Service Assessment
- Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal
What Will Give You a Competitive Edge
While not required, the following qualifications will give you a competitive edge:
- N/A
Simple Application Process
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