Help Desk Technician
Resolve IT is a group of highly talented business professionals specializing in Information Technology. The Help Desk Technician role involves providing remote, first-line IT support to clients, diagnosing problems, and ensuring client satisfaction.
Responsibilities
- Respond to and resolve IT-related issues via email, phone, or other methods
- Maintain accurate documentation of actions and solutions
- Identify recurring problems and recommend permanent fixes
- Deliver clear, non-technical explanations to clients
- Support team collaboration with a "Team Above Self" approach
Skills
- 1+ years' experience in IT support or network management
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
- Knowledge of Windows operating systems and basic networking
- A proactive, adaptable, and team-focused attitude
Benefits
- Life Insurance
- 401K
- Paid vacation
Company Overview