Clerk Maintenance Services
Ahold Delhaize USA is a division of a global food retailer, responsible for managing various grocery brands. The Clerk Maintenance Services role involves coordinating facility-related maintenance and repairs for Food Lion Stores and corporate facilities, ensuring they remain safe and operational.
Responsibilities
- Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related service and maintenance issues
- Processes phone, email and computer-entered requests for service in a timely manner to ensure that stores are safe, compliant and fully operational to serve customers
- Processes and follows up on 154,000(+) work orders annually
- Maintains 98% ratio of suspense to open work orders
- Processes requests for service at corporate facilities to keep the facilities safe, compliant and in working order
- Based on an assessment of the situation, determines whether a service technician/contractor is required, and dispatches the appropriate service technician/contractor as needed
- Ensures work orders are keyed properly and flagged for accounting procedures including such things as account numbers, location numbers and whether to capitalize expenses
- Works closely with government officials to avoid fines and penalties that would have a negative impact on our company
- Ensures safety procedures and standard operating procedures are followed
- Complies with all Auditing Procedure reports identified in the Facilities Services Overview of Systems Procedures
- Effectively communicates the sequence of activities that will resolve the issue and provides status updates as appropriate
- Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers, ovens, etc.)
- Informs maintenance supervisors of any changes needed because of vendor changes
- Assists in development of accurate and attainable repair expense budgets and forecasts for retail facilities
- Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented
- Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets
Skills
- Coordinates facility-related maintenance, repairs and replacements for Food Lion Stores and corporate facilities
- Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related service and maintenance issues
- Processes phone, email and computer-entered requests for service in a timely manner to ensure that stores are safe, compliant and fully operational to serve customers
- Processes and follows up on 154,000(+) work orders annually
- Maintains 98% ratio of suspense to open work orders
- Processes requests for service at corporate facilities to keep the facilities safe, compliant and in working order
- Based on an assessment of the situation, determines whether a service technician/contractor is required, and dispatches the appropriate service technician/contractor as needed
- Ensures work orders are keyed properly and flagged for accounting procedures including such things as account numbers, location numbers and whether to capitalize expenses
- Works closely with government officials to avoid fines and penalties that would have a negative impact on our company
- Ensures safety procedures and standard operating procedures are followed
- Complies with all Auditing Procedure reports identified in the Facilities Services Overview of Systems Procedures
- Effectively communicates the sequence of activities that will resolve the issue and provides status updates as appropriate
- Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers, ovens, etc.)
- Informs maintenance supervisors of any changes needed because of vendor changes
- Assists in development of accurate and attainable repair expense budgets and forecasts for retail facilities
- Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented
- Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets
- Excellent verbal and written communication skills
- Excellent problem solving/decision making skills
- Ability to prioritize and effectively handle multiple tasks and projects to meet deadlines
- Ability to interact with associates and management at all levels of the company
- Ability to work in a fast pace environment
- Versatile and able to learn new processes and technical subject matter
- Ability to work independently in a team environment and adapt to changing priorities
- Ability to prioritize daily work-related functions, projects, and repair needs for their categories, while maintaining effective communication to all teams involved
- Ability to maintain a courteous disposition in stressful situations
Company Overview
Company H1B Sponsorship