[Remote] Seasonal Backcountry Bike Gearhead

Note: The job is a remote job and is open to candidates in USA. CSC Generation is seeking a Seasonal Backcountry Bike Gearhead who possesses a deep, hands-on knowledge of road and mountain bikes. The role involves providing exceptional customer service, assisting riders with product inquiries, and maintaining relationships with customers to enhance their experience.

Responsibilities

• Provide concierge level service to our riders/customers
• Assist riders with general product questions
• Answer calls, chats, and emails
• Build and maintain relationships with our riders
• Solve problems, answer questions about orders, returns, shipping, and order status
• Contact customers via follow-up
• Learn our processes and systems to meet our customers' needs
• Work alongside a motivated and fun team full of riders that are passionate about bikes
• Build your product knowledge through training and assisting our riders
• Answer inbound calls and make outbound calls

Skills

• Deep, hands-on knowledge of road and/or mountain bikes — components, fit, apparel, and gear
• Ability to speak fluently to a customer about drivetrain compatibility, saddle selection, or the difference between a gravel and CX build
• Must be able to use computers daily and have basic computer operating skills
• Must be able to multitask, prioritize, and think on your feet
• Ability to effectively communicate both verbally and written required
• Able to work efficiently and effectively within multiple channels of inquiries
• Experience in the cycling industry preferred
• Customer service and sales experience strongly preferred
• A passion for all things cycling
• A passion for helping people
• Schedule flexibility including weekends and evenings until 10:00pm
• Ability to build and maintain long-term relationships with customers
• Ability to use active listening to identify customer needs, concerns, and complaints

Benefits

• Training is paid
• We provide all equipment for training and for the job, you cannot use personal equipment.

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