Membership Coordinator

MJH Life Sciences is dedicated to the success of its associates and values determination, service focus, and teamwork. The Membership Coordinator will support the Membership Services team by maintaining accurate membership data, responding to member inquiries, and assisting with projects related to data cleaning, recruitment, and retention.

Responsibilities

• Respond to member inquiries and provide support by answering routine questions (including general email inbox)
• Maintain and update contact and account records in the CRM, including reviewing and cleaning records as they are added to the system
• Participate in accurate and timely processing of membership data
• Support timely membership retention and recruitment payment reconciliation
• Track member and non-member engagement across all activities and interest codes through a tagging/badging system
• Maintaining master tracking files, creating workflows, and uploading records as necessary
• Collaborate with Supervisor to make and recommend updates to CRM
• Support Supervisor in creating CRM SOPs, ensuring proper training, and monitoring use
• Participate in data-mining efforts to increase contacts for members and nonmembers, including working with staff to identify and cultivate member and nonmember contacts and utilizing external platforms
• Query database system to generate and publish membership reports and lists
• Assist with sending items to members as needed, including plaques, date plates, awards, renewal notices and other mailings
• Educate members and prospects on the value of association membership by articulating the benefits and opportunities available to members
• Participate in member engagement activities related to membership recruitment and retention, including outreach to members
• Provide a high-level of service to all clients and their members
• Perform special assignments and other duties as directed by Supervisor or Director, Membership

Skills

• Bachelor's degree or equivalent experience with emphasis in marketing, communication, business, or a similar field
• Demonstrated experience with success in delivering high-quality customer service
• Clear oral and written communication skills for correspondence with members
• Experience working with a membership database is preferred
• Position located in Rockville, MD, with a hybrid requirement for employees in the local area
• Remote option may be considered for employees outside of the local area, with the expectation of coming into the office as needed 2-4 times per month
• Up to 5% travel
• Ability to work independently with minimal supervision
• Ability to collaborate with staff and association members to achieve results
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Strict attention to detail
• Strong organizational skills
• Strong customer service skills
• Analytical and strategic thinkers
• Problem solvers and solution orientated
• Professional home-office set-up to accommodate a flexible work schedule

Benefits

• Hybrid work schedule
• Health insurance through Cigna (medical & dental)
• Vision coverage through VSP
• Pharmacy benefits through OptumRx
• FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
• 401(k) and Roth 401(k) with company match
• Pet discount program with PetAssure
• Norton LifeLock identity theft protection
• Employee Assistance Program (EAP) through NYLGBS
• Fertility benefits through Progyny
• Commuter benefits
• Company-paid Short-Term and Long-Term Disability
• Voluntary Term Life & AD&D Insurance, plus Universal Life Insurance options
• Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
• Discounts and rewards through BenefitHub

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