Professional, BI Analyst (TCF)

Job Title:

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Requirements and Responsibilities

• Engage with relevant stakeholders and users to understand data flow and usage across applications.

• Provide support in requirements gathering and solution consulting/design.

• Ability to communicate effectively throughout the development phase.

• Lead and conduct UAT testing, as well as perform troubleshooting and issue resolution.

• Participate in communication and training activities for end users.

• At least 1 year of experience in data analysis and data preparation, including handling medium to large datasets.

• Experience in BPO and knowledge of BPO metrics (preferred).

• Bachelor’s degree preferred, ideally in Statistics, Economics, Computer Science, Mathematics, or another related quantitative field.

• Experience using data analysis and discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce, among others, is a plus.

• Advanced Excel skills, including Power Pivot and Macros.

• Intermediate knowledge of SQL, data visualization tools, and experience in medium to large shared data environments (preferred).

• For a Spanish-language position: excellent communication skills (oral and written); ability to interact with senior leadership.

• Ability to tell stories with data and promote data literacy.

• Ensure data accuracy, timeliness, and validation prior to presentation.

• Prepare documentation for SOPs and the knowledge base; create playbooks outlining the role and its deliverables.

• Creative/innovative thinking and intermediate analytical and conceptual skills.

• Complete all assigned mandatory training within the specified timeframe.

• Participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Location:

Language Requirements:

Time Type: