Mortgage Servicing Analyst

Job Title: Mortgage Servicing Analyst

Company: MLD Mortgage Inc. dba The Money Store Employment Type: Full-Time, Hourly Location: Remote Reports To: Mortgage Servicing Manager

Position Overview

MLD Mortgage Inc., doing business as The Money Store, is seeking a highly experienced Mortgage Servicing Analyst to support the oversight, performance, and operational execution of our servicing portfolio. This role plays a key function in managing subservicer performance, ensuring compliance with investor and regulatory requirements, and driving portfolio performance through data-driven insights.

The ideal candidate brings deep mortgage servicing expertise, hands-on experience with subservicer oversight, and the ability to communicate effectively with internal stakeholders and external servicing partners.

Key Responsibilities

• Support and monitor subservicer performance, including SLA adherence, operational quality, and borrower experience
• Act as a liaison between The Money Store and subservicing partners to resolve escalations and operational issues
• Analyze and support core mortgage servicing functions, including:
  • Loan Boarding
  • Escrow Administration
  • Customer Service
  • Collections and Default Management
  • Loss Mitigation
  • Investor Reporting (FNMA, GNMA, Freddie Mac)
  • MERS processes
• Review servicing data, scorecards, and reports to identify trends, risks, and improvement opportunities
• Assist in oversight of compliance with agency, investor, and regulatory requirements
• Interface with borrowers, loan officers, and senior management to provide insights and resolve issues
• Support servicing strategy, retention initiatives, and portfolio performance optimization
• Participate in audits, performance reviews, and ongoing governance of subservicing relationships

Qualifications

• Minimum 10 years of mortgage servicing experience
• Demonstrated experience in subservicer oversight or third-party servicing management
• Strong understanding of end-to-end mortgage servicing lifecycle
• Experience with agency servicing (FNMA, GNMA, Freddie Mac preferred)
• Familiarity with servicing systems (MSP or equivalent)
• Strong analytical, problem-solving, and organizational skills
• Excellent verbal and written communication skills
• Ability to work independently in a remote environment and manage competing priorities

Preferred Skills

• Experience managing servicing SLAs and scorecards
• Exposure to MS Office , MSP, Monday.com
• Knowledge of regulatory and compliance frameworks impacting mortgage servicing
• Experience working in a privately labeled servicing or subservicing environment

Why Join The Money Store

• Key role in managing and optimizing a growing servicing portfolio
• Direct exposure to servicing strategy and executive leadership
• Fully remote work environment
• Competitive compensation aligned with experience