Customer Success Manager

At a Glance

Legrand has an exciting opportunity for a Customer Success Manager to join the Data Center Power and Control Division ZPE Systems Team. This is a remote position in United Kingdom. ZPE Systems, part of Legrand’s Access & Control team and a leader in Out‑of‑Band (OOB) Network and Infrastructure Management, is seeking a Customer Success Manager to support our global enterprise customers. This role partners closely with USA and Canada Sales, Reseller Partners, and End Users to scope solutions, manage technical documentation, and deliver post‑sale training and professional services.

The ideal candidate brings a strong technical foundation in networking, OOB solutions, and modern NetOps practices, paired with the ability to lead multifaceted projects and deliver exceptional customer outcomes.

What Makes This Opportunity Unique

• A newly created role designed to elevate service quality for our most strategic customers.
• Comprehensive product training — our teams are recognized throughout the industry as experts in OOB and network infrastructure management.
• The chance to represent an industry‑leading platform known for reliability, innovation, and world‑class support.

What Will You Do?

• Partner with Sales Teams across USA and Canada to scope projects, identify requirements, and define solution architecture.
• Review and manage customer documentation, including RFIs, RFPs, MLAs, EULAs, and related materials.
• Coordinate cross‑functional efforts across Product Management, Engineering, Finance, and Operations to develop accurate technical and commercial responses.
• Serve as the Subject Matter Expert throughout the sales cycle, ensuring both customer success and alignment to business objectives.
• Build and deliver post‑sale training programs and professional services, leveraging internal teams or third‑party resources where appropriate.
• Lead complex customer deployments and oversee project execution from initiation to successful closure.
• Support ongoing improvements to processes, tools, and workflows that enhance the customer and partner experience.

Required Skills

Education

• Bachelor’s degree in computer science, Engineering, or related field — or equivalent practical experience.

Experience

• Experience: Minimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar role

Skills, Knowledge, and Abilities

• Strong understanding of TCP/IP, VLANs, routing protocols (BGP, OSPF, VRRP), and VPN technologies (IPSec).
• Experience with Out‑of‑Band infrastructure: console servers, KVM, IPMI, and related tools.
• Knowledge of data center infrastructure and operational best practices.
• Scripting experience (Python, Bash), version control (Git), and working with YAML/JSON.
• Familiarity with RESTful APIs, CI/CD pipelines (Jenkins, GitLab CI), and NetOps principles.
• Experience with automation/orchestration tools such as Ansible or Terraform.
• Understanding of NetConf, RestConf, or gNMI.
• Basic cloud networking concepts across AWS, Azure, and/or GCP.
• Experience with monitoring and observability platforms: Nagios, Zabbix, Prometheus, Grafana.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong communication, presentation, and customer‑facing abilities.
• Ability to translate complex technical concepts into business‑relevant value.
• Problem‑solving mindset with the ability to manage competing priorities.
• Independent worker who thrives in dynamic, fast‑paced environments.
• Collaborative approach with a commitment to continuous learning.

Preferred Certifications

• CCNA, LPIC‑1, Linux+, or equivalent networking/Linux credentials.
• CDCP or similar data center certification.
• Project Management certifications (PMP, CAPM, PRINCE2).
• ITIL Foundation or equivalent.
• Certifications in Ansible, DevNet, or similar automation frameworks.
• Familiarity with enterprise systems (Salesforce, Jira).

Additional Requirements

• Ability to travel up to 50%.
• Fluency in English; additional business‑level languages are a plus.
• Flexibility to support shifting priorities in a fast‑paced environment.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. 

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Equal Opportunity Employer