Systems Engineer II - Jira Administrator

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

What you’ll be doing:

• Support Atlassian Jira and Confluence Cloud administration, including creation and management of complex custom projects, comprehensive workflows (with conditions, validators, and triggered post functions), security schemes, custom fields, dashboards, and reports configurations.
• Monitor and resolve incoming service requests as they arise with JIRA Projects and Confluence in coordination with the Teladoc Jira Operations team.
• Perform requirements gathering for internal customers, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests.
• Create and maintain detailed internal technical documentation.
• Potential role expansion for the administration of our TeamDynamix and TeamSupport ITSM ticketing software.  

Required qualifications

• At least 2 years of Jira cloud administration / configuration experience
• Experience creating projects and building customized workflows, permission schemes and the JQL(JIRA Query Language)
• Excellent decision-making, critical thinking, and problem-solving skills
• Team player with a positive attitude, strong communication, good work ethic, and the ability to work with diverse teams across different time zones over video chat, instant message and email
• Strong ability to multi-task and adapt to changing priorities  

Preferred qualifications

• Experience with Jira Automation using “Jira Automation”, JSU Automation, and ScriptRunner scripts using behaviors, listeners, and scripted fields
• Experience with the use of the Jira API
• Certified Professional in Atlassian Suite or Atlassian Administration
• Knowledge of Scrum, Agile and continuous integration and deployment practices

#LI-MM2

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As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.