Experienced Part-Time Remote Customer Service / Sales Representative – Flooring Services at arenaflex

At arenaflex, we're a trusted and respected industry leader in the home building industry, with a rich history dating back to 1983. Our family of companies brings the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business. We're now expanding our team and seeking an experienced Part-Time Remote Customer Service / Sales Representative to join our dynamic and growing organization.

About arenaflex

arenaflex is a forward-thinking company that values innovation, teamwork, and customer satisfaction. We're committed to providing exceptional service and support to our customers, and we're looking for a skilled and dedicated individual to help us achieve this goal. As a Part-Time Remote Customer Service / Sales Representative, you'll be the central point of contact for our customers and the internal sales team, managing a variety of tasks crucial to maintaining smooth customer service and sales operations.

Job Summary

As a Central Processor, you'll be responsible for managing and responding to emails, answering and handling incoming phone calls, running multiple reports, gathering necessary information and documents to create customer orders, and creating detailed work orders. You'll also perform regular follow-ups with customers and team members, maintain accurate records and databases, and work effectively both in a team and independently.

Key Responsibilities

* Manage and respond to emails throughout the day

• Answer and handle incoming phone calls
• Run multiple reports as needed
• Gather necessary information and documents to create customer orders
• Create detailed work orders, including:

+ Entering material and labor line items + Typing out precise installation instructions

• Perform regular follow-ups with customers and team members
• Maintain accurate records and databases

Essential Qualifications

* Typing speed of at least 40 WPM

• Excellent communication and interpersonal skills
• Adaptability and flexibility in a changing environment
• Ability to thrive in a fast-paced work setting
• Professional demeanor in all forms of communication
• Strong multitasking abilities
• Accurate and efficient data entry skills
• High-level problem-solving capabilities
• Leadership qualities, including a sense of urgency and initiative
• Ability to work effectively both in a team and independently
• Capability to complete tasks within specified timeframes

Preferred Qualifications

* Previous experience in customer service or sales

• Knowledge of flooring services and products
• Familiarity with CRM software and other customer service tools
• Strong analytical and problem-solving skills
• Ability to work in a remote setting with minimal supervision

Benefits of Working with arenaflex

* Medical, Dental, and Vision coverage

• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee appreciation events
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is committed to providing a positive and inclusive work environment that supports the well-being and success of our employees. We value diversity, equity, and inclusion, and we're dedicated to creating a workplace that's free from harassment and discrimination. Our company culture is built on the principles of respect, integrity, and teamwork, and we're looking for individuals who share these values.

Compensation and Perks

arenaflex offers a competitive salary and a range of benefits and perks, including medical, dental, and vision coverage, 401K, paid holidays, vacation and personal time, and employee appreciation events. We're also committed to providing opportunities for career growth and professional development, and we offer training and support to help our employees succeed in their roles.

How to Apply

If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We're looking for great people to join our friendly team, and we're excited to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're dedicated to providing equal opportunities for employment and advancement. Apply for this job