Experienced Fiber Customer Support Analyst – Remote Opportunity with arenaflex
Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Fiber Customer Support Analyst. This is an exciting remote opportunity that offers a competitive salary, comprehensive benefits, and the chance to be part of a collaborative, inclusive team that values diversity and innovation.
About arenaflex
arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We connect our customers to what brings them joy, and our team is dedicated to driving innovation, creativity, and impact in the world. At arenaflex, we believe that listening is where learning begins, and we strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
What You'll Be Doing
As an Experienced Fiber Customer Support Analyst, you will be part of a tech support team that helps our customers with their fiber and copper network services. Your responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual with a strong passion for delivering exceptional service. You'll have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A strong technical background, preferably in communication and networking components
- Experience in a fast-paced call center environment, preferably in technical support
- A related Associate Degree or 2+ years of relevant experience
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
Even Better If You Have
* Technical support call center experience
- Knowledge of fiber and copper network services
- Experience with troubleshooting and resolving complex technical issues
- Strong knowledge of communication and networking components, including hardware, software, and applications
What We Offer
As an Experienced Fiber Customer Support Analyst at arenaflex, you'll enjoy:
- A competitive salary and comprehensive benefits package
- The opportunity to work from home with occasional in-person trainings and meetings
- A collaborative, inclusive work environment that values diversity and innovation
- Opportunities for career growth and professional development
- A comprehensive total rewards package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
Equal Employment Opportunity
arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. Apply for this job