Scheduling Assistant

*This position is remote full-time. Candidates must live in Alabama.*

Derick Dermatology (DD) is an internationally recognized and award-winning medical practice. Founded in 2006, our world class providers offer medical, surgical, and cosmetic dermatology care in state-of-the art facilities. Join the DD Family to protect, improve, and save the lives of patients in our communities. We pride ourselves on providing the highest quality care and outstanding patient experience. At DD, our core values underpin our culture and guide our actions:

- Servant's Heart: Find joy in serving others, ensuring our patients receive the best possible care.

- Own It: Take full accountability for the care provided and actively contribute to the betterment of our practice.

- Showtime: Bring enthusiasm, professionalism, and energy to every patient encounter and interaction with colleagues.

- DD Family: Foster a supportive and collaborative atmosphere, working as a cohesive team to achieve our common goal of exceptional patient care.

Position Purpose

The purpose of the Scheduling Assistant position is to enhance the efficiency and effectiveness of healthcare professionals by providing comprehensive administrative and patient support services using advanced virtual technologies. This role aims to streamline healthcare workflows, improve patient experiences, and contribute to the overall quality of care by delivering timely and accurate information, scheduling, and assistance, while maintaining the highest standards of confidentiality and professionalism in a virtual environment.

Roles and Responsibilities

• Assists with Scheduling & Contact Center activities.
• Answers inbound calls to schedule appointments for new or existing patients at all locations, including medical, cosmetic and surgical appointments for 60+ providers.
• Answers an average of 75-100 calls in an eight-hour shift in a round robin queue with one minute wrap up; maintaining a 95% answer rate goal.
• Maintains 85% time-in-queue daily on inbound weeks.
• Collects and documents patient medical history into the electronic medical record (EMR).
• Other duties as assigned and subject to change as requirements evolve.

Qualifications and Education Requirements

- High school diploma or equivalent – healthcare specific training preferred, but not required.

- Friendly, polite, and professional.

- Strong communication skills, both written and verbal.

- Empathy and a caring attitude towards patients.

- Self-motivated, detail-oriented, and able to work independently.

- Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations.

- Reliable high-speed internet connection and a quiet, private workspace.

Additional Notes

- This position is remote, and the candidate must live in Alabama.

- Derick Dermatology will provide you with appropriate equipment for your work from home environment, such as: Secure laptop, monitor, headset, and webcam. Equipment issued varies based off job function.

- Training is 2-weeks, the training schedule may differ from schedule hired for.

- Must have a dedicated workspace within your home

- Must pass an internet speed test

- Wired internet connection (no wi-fi)