[Remote] Contact Center Representative (Remote)
Note: The job is a remote job and is open to candidates in USA. Bath Fitter is an industry leader in bathroom renovations, and they are seeking driven, customer-focused professionals to join their team as Contact Center Representatives. The role involves handling inbound and outbound calls, scheduling appointments, and delivering exceptional customer experiences while engaging with customers via phone and chat.
Responsibilities
- Handle 100+ inbound & outbound calls daily
- Schedule in-home & virtual appointments for our sales teams
- Deliver an exceptional customer experience on every interaction
- Engage with customers via phone and chat
- Follow up on leads from web, social, and marketing campaigns
- Navigate multiple systems (up to 3 at once) while staying organized
- Track performance using metrics and CRM tools
Skills
- 1–2 years of call center, inside sales, or customer service experience
- Strong communication skills—clear, confident, and professional
- Comfortable in a high-volume, performance-driven environment
- Ability to work independently in a remote setting
- Dedicated quiet workspace + reliable high-speed internet
- Flexible to work evenings, weekends, and multiple shifts
Benefits
- Medical, Dental, Vision, Life Insurance
- 401K + Profit Sharing
- Paid Holidays + PTO + Mobile Days
Company Overview