Experienced Customer Service Representative / 100% Remote – Education FinTech Support

Are you a customer service professional looking for a new challenge in a dynamic and employee-driven organization? Do you have a passion for helping others and a strong desire to work in a fully remote environment? Look no further than arenaflex, a leading provider of Education FinTech services. We are seeking an experienced Customer Service Representative to join our team and help make a difference in the lives of students and alumni.

About arenaflex

arenaflex was founded in 2011 with a mission to help college students and alumni best manage their student loan repayment. Since then, we have grown to provide a full suite of Education FinTech services, including Cohort Repayment Management, Employer Student Loan Benefits, Default Prevention & Recovery, Student Enrollment Management, and Alumni Placement Verification Services. Our team is dedicated to providing exceptional customer service and support to our clients, and we are looking for a talented and motivated individual to join our team.

Job Summary

As a Customer Service Representative at arenaflex, you will be responsible for providing best-in-class customer service to our clients, including students and alumni. You will handle inbound and outbound customer calls, provide clear verbal and written communications, and utilize our CRM system to resolve customer inquiries. You will also be responsible for updating records with current demographic and contact information, notating all interactions, and initiating calls to Federal loan servicers to resolve repayment options for customers with Federal student loans.

Key Responsibilities

* Provide timely and professional response to all written communication

• Utilize CRM system for technical inquiries with follow-up for customer resolution
• Follow policies and procedures regarding escalations
• Update records with current demographic and contact information and accurately notate all interactions
• Initiate calls to Federal loan servicers to resolve repayment options for customers with Federal student loans
• Comprehend training material on a variety of topics and share new concepts and content
• Adhere to all federal and state laws governing the industry
• Adhere to the client Statement of Work standards and company guidelines and policies
• Attain all Key Performance Indicators (KPIs) and monthly performance goals

Requirements

* High school or equivalent (Required)

• 1 year of experience in customer service or a related field
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline-driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble shoot common computer issues

Why Join Our Team?

arenaflex is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within. As an associate, you can also look forward to:

• Competitive benefits package including medical, dental, vision, and life insurance
• Advancement opportunities
• Diverse experience with supporting and working on arenaflex's various lines of business
• Work from home (WFH)
• Company provided equipment

Training Schedule

During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST.

Work Environment

As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. You will have access to all the necessary tools and resources to perform your job duties, and you will be able to communicate with your team and management through various channels.

Compensation and Benefits

* Competitive hourly rate of $17.00 per hour

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Paid time off
• Vision insurance

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

E-Verify

arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Disclaimer

The information contained in this job posting is subject to change and may not be comprehensive. arenaflex reserves the right to modify or withdraw this job posting at any time without notice. Apply for this job