Experienced Customer Success Manager, Converged Communications – Driving Business Growth and Digital Transformation

At arenaflex, we're on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. We're now looking for an experienced Customer Success Manager, Converged Communications to join our team and help us achieve our mission.

About arenaflex

arenaflex is a leading provider of converged communications solutions, helping businesses of all sizes to transform their operations and achieve their goals. Our solutions are designed to meet the evolving needs of our customers, and our team is dedicated to delivering exceptional customer experiences. As a Customer Success Manager, Converged Communications, you'll play a critical role in driving business growth and digital transformation for our customers.

Responsibilities

As a Customer Success Manager, Converged Communications, you'll be responsible for developing and maintaining valued relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty. You'll work closely with customers to help them achieve their goals through the effective use of our converged communication solutions. Your key responsibilities will include:

• Developing and maintaining valued relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty
• Understanding customer business needs and helping them achieve their goals through the effective use of our converged communication solutions
• Driving adoption and expansion of converged communications solutions within assigned customer accounts
• Helping customers accelerate the digital transformation of their business processes by mapping Microsoft and partner technologies to meet their needs
• Identifying and documenting consumption best practices and customer references to further improve the success of customers and with other accounts teams
• Meeting or exceeding key performance indicators and targets
• Collaborating with cross-functional teams to ensure customer success and advocacy, including sales, support, product, and engineering
• Leading technical presentations, demonstrations, and workshops to showcase the benefits of our converged communication solutions
• Providing regular updates to management on customer status, progress, risks, and blockers
• Embodying our culture and values, including a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day

Qualifications

To be successful in this role, you'll need to have a strong background in customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, and change management. You'll also need to have:

• A Bachelor's Degree in Business, Engineering, Technology, or related field AND 4+ years related work experience (e.g., customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, change management)
• OR Master's Degree in Business, Engineering, Technology, or related field AND 3+ years related work experience (e.g., customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, change management)
• OR equivalent experience
• 4+ years of enterprise technical experience in any of the following communications technologies:

+ Microsoft converged communications (including Microsoft Teams Phone, Microsoft Teams Rooms, and Microsoft Teams Premium) + Microsoft Unified Communications (includes chat, file sharing, telephony, and video conferencing or related communications platform solutions)

• 4+ years of enterprise technical account experience including any combination of the following:

+ Adoption of the converged communication platform + Integrating communication tools + Enhancing collaboration + Streamlining workflows + Advancing modern workplaces + Architecture design + Change management + Trusted advisor + Stakeholder management or related

Preferred Qualifications

While not required, we're looking for candidates with:

• 3+ years of enterprise experience mapping customer's business process and needs to product capability and solution areas across convergent communications technologies
• Ability to work in an incubation style team setting while contributing to the overall strategy of our organization and work independently
• Ability to work independently and as part of a national team
• Desire and ability to grow technical skills and aptitude as solutions evolve
• Ability to shift conversation and delivery between business executives and IT decision makers
• Knowledge of converged communications solutions and the telecommunications industry
• Experience as a Trusted Advisor and ability to influence key executives and stakeholders within a customer
• Proven ability to map the customer's business process and needs to product capability and solution areas, including ability to quickly pivot to how Microsoft Teams voice technologies can accelerate and enable that transformation
• 5+ years of experience in unified communications, telephony, customer support, customer success management and/or relevant technical discipline
• Deep experience with, and ability to explain key benefits, trade-offs, and architectures relating to network routing, telecommunication platforms; voice applications & integration and networks

What We Offer

As a Customer Success Manager, Converged Communications, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also have the chance to work with cutting-edge technologies and solutions that are transforming the way businesses operate.

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please don't hesitate to reach out. Apply for this job