Experienced Customer Support Specialist - Night Shift at arenaflex

Join arenaflex's dynamic team and contribute to delivering exceptional customer experiences in the healthcare industry. As a Customer Support Specialist - Night Shift, you will play a vital role in providing timely and accurate support to our customers, ensuring their satisfaction and loyalty to arenaflex's industry-leading solutions.

About arenaflex

arenaflex is a leading provider of innovative technology solutions that empower the healthcare industry to make strategic workforce decisions. With a unified software platform, we have helped over 4,500 healthcare organizations streamline their workforce management processes, making a significant impact on the delivery of quality care. Our mission is to empower the healthcare industry to better onboard, deploy, and manage their workforce, and we are committed to creating a culture of diversity, inclusion, and equity for all.

Role Snapshot

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Start Date:

Immediate openings available

Location:

Remote

Compensation:

A competitive salary

Position:

Customer Support Specialist - Night Shift

How You'll Make an Impact

As a Customer Support Specialist - Night Shift, you will be responsible for providing exceptional support experiences to our customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving our application, aligning to our unified targeted business outcome. You will provide night shift coverage as part of the support team. Some of your key responsibilities will include:

• Maintaining a professional and positive attitude in all customer and company interactions, both internal and external
• Collaborating with members of the CX organization, when necessary, to complete project-based assignments within defined time frames and/or meeting identified deadlines
• Setting and managing appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)
• Delivering high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary
• Holding a high degree of functional knowledge of arenaflex solutions
• Ensuring timely and accurate tracking of time, cases, projects, contacts, and accounts within designated systems, following arenaflex best practices

Who You Are

To succeed in this role, you will need to possess the following skills and qualities:

• Excellent case management and time management skills
• Strong written and verbal communication skills
• Detail-oriented - ability to complete assignments and maintain communication with a high degree of accuracy and timeliness

Experience You Bring

We are looking for candidates with the following experience:

• High School Diploma / GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support
• Ability to follow protocols and policies as defined by arenaflex and CX Leadership

Nice to Have

While not required, the following skills and experience would be beneficial:

• Computer programming skills or previous technical support experience

What's In It For You

We offer a comprehensive total rewards package to support our employees and their family's day-to-day needs, well-being, and major life events, which includes:

• Fully company-paid options for medical (both in-person and virtual), dental, and vision insurance
• Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption, or permanent placement
• 401(k) with company match
• Options to work at one of our two offices in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks, and more

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to creating a dynamic work environment that fosters growth, innovation, and collaboration. We offer various opportunities for career growth and professional development, including:

• Regular training and development programs to enhance your skills and knowledge
• Mentorship and coaching to support your career goals
• Opportunities to work on high-impact projects and contribute to the success of the business
• A culture of continuous learning and improvement, where your ideas and suggestions are valued and implemented

Work Environment and Company Culture

arenaflex is headquartered in Atlanta, and we have a strong presence in the healthcare industry. Our company culture is built on the values of diversity, inclusion, and equity, and we are committed to creating a workplace that is inclusive and welcoming to all employees. We believe in the importance of work-life balance and offer flexible working arrangements to support our employees' needs.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability, or genetic information, military status, status as a disabled or protected veteran, or any other protected status under applicable law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply To This Job Apply for this job