Experienced Online Community Manager and Customer Support Specialist – US Based
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a passionate and driven team, we're committed to delivering exceptional customer experiences that leave a lasting impression. We're now seeking an experienced Online Community Manager and Customer Support Specialist to join our vibrant remote team in the United States.
About arenaflex
arenaflex is a global leader in Customer Service and Community Management, powering support for some of the world's biggest brands. With a simple yet ambitious goal – to help our clients grow and have fun while doing so – we've established ourselves as a fast-growth company in the UK and US. Our team is passionate about transforming traditional contact centers into cloud-based community-led initiatives, leveraging the power of social media, live chat, and email to drive customer engagement.
The Role
As an Online Community Manager and Customer Support Specialist, you'll play a critical role in supporting our global clients, including a leading haircut brand. Your primary responsibility will be to manage and respond to online customer service queries and inbound social media messages on a daily basis. You'll also be responsible for effectively responding to all customer support and community management tickets, proactively escalating potential PR threats, and following support briefs.
Key Skills and Qualifications
To succeed in this role, you'll need:
- Previous experience delivering online customer support and community management
- Excellent written and verbal communication skills
- Some experience with phone support
- Superb time management and organizational skills
- Copywriting and proofreading skills
- High accuracy and attention to detail
- Ability to respond to customers in a timely manner
- Proficiency in using Slack, Google Suite, Microsoft Teams, and collaboration tools
- Passion for delivering exceptional customer service
Responsibilities
As an Online Community Manager and Customer Support Specialist, your key responsibilities will include:
- Managing and responding to online customer service queries and inbound social media messages from our client accounts on a daily basis
- Effectively responding to all customer support and community management tickets
- Pro-actively escalating and spotting potential PR threats, and following support briefs
- Collaborating with our team to resolve customer issues and improve overall customer experience
What's On Offer
We're committed to providing a competitive compensation package, including:
- Monthly invoice paid within 48 hours
- Standard hourly rate: from $14
- Fully remote working
Work Environment and Culture
At arenaflex, we value flexibility, autonomy, and work-life balance. Our remote team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment. You'll have the opportunity to work with a talented team, learn from industry experts, and grow your skills and knowledge.
Application Process
Ready to join our team? The application process is simple: 1. Click the "Apply Now" button below 2. Fill out the application form 3. We'll review your application and be in touch soon
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Why arenaflex?
At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our team members are our greatest asset, and we're dedicated to providing opportunities for growth, development, and career advancement.
Benefits and Perks
As an arenaflex team member, you'll enjoy a range of benefits and perks, including:
- Competitive compensation package
- Flexible work arrangements
- Professional development opportunities
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
Join Our Team
If you're passionate about delivering exceptional customer experiences and committed to growing and developing your skills and knowledge, we'd love to hear from you. Apply now to join our vibrant remote team and be part of our mission to revolutionize the way businesses interact with their customers. Apply for this job