Hybrid - Client Support Specialist

Description

Location: White River Junction, Vermont, 72 South Main Street Work Hours: Monday - Friday, 8am - 4pm

About Us

ARIS Solutions is more than a workplace – it's a community dedicated to financial excellence and employee well-being. We enable our agency partners to focus on providing quality support to individuals with disabilities and veterans by managing their administrative and financial work. We believe that everyone should be able to stay in their own homes and choose their own care providers.  

About the role

The Client Support Specialist serves as the primary point of contact for customers, handling inbound and outbound calls, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, problem-solver, thrives in a fast-paced environment, and is empathetic.

What you will do

·         Answer incoming phone calls and respond to customer inquiries in a timely and professional manner

·         Make outbound calls as needed for follow-ups or issue resolution

·         Provide accurate information about services, policies, and procedures

·         Backup for FEA Form Voicemail Responses

·         Research and handle issues with timesheets, payments, budgets or other requests

·         Document all customer interactions in the system clearly and accurately

·         Escalate complex issues to appropriate parties when necessary

·         Meet or exceed performance metrics such as call quality, response time, and customer satisfaction

·         Print and interpret reports related to FMS-specific tasks (e.g. budget usage reports)

·         Other duties and responsibilities as assigned

Requirements

What you bring

·         High School Diploma

·         Effective communication, experience in customer service or clerical duties preferred

·         Basic computer proficiency and ability to navigate multiple systems

·         Ability to provide basic technical assistance to users on Agency supported software (i.e., electronic timesheets)

·         Develop and maintain positive relationships with Customers, Agencies and Employees

·         Excellent problem-solving, conflict resolution, and de-escalation skills

·         Attention to detail and accuracy

·         Demonstrate a professional/ respectful appearance and attitude, and represent the Agency in such a manner

·         Ability to handle sensitive matters with discretion and protect confidentiality

·         Ability to maintain professionalism and remain calm when handling client escalations

·         Ability to gather, analyze and process information from a variety of sources

·         Strong time management, organization, and planning skills

Summary

Benefits & Perks

• Comprehensive benefits starting the 1st of the month following hire, including medical, dental, vision, and disability coverage.
• Generous retirement plan with up to 5% employer match after one year.
• Tuition assistance, wellness programs, and volunteer opportunities.
• Paid time off, including 12 holidays per year.