Clinical Reimbursement Assistant - Genetic Testing

Position Summary: The Clinical Reimbursement Assistant – Genetic Testing supports Natera’s Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects. This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review. This role is ideal for candidates with a background in biology, genetics, or life sciences who are detail-oriented, organized, and eager to grow within a healthcare environment. Primary Responsibilities: Depending on team assignment, responsibilities may include: Case & Product Support

• Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases
• Flag missing or incomplete documentation for follow-up
• Assist with assembling documentation packets for prior authorization, claims, or appeals submission
• Maintain accurate case documentation within internal systems Medical Records Coordination
• Send and track medical record requests
• Monitor case pipelines to ensure required documentation is received
• Update internal systems to reflect record status and next steps
• Meet defined daily/weekly task metrics related to record requests and case movement Project & Outreach Support
• Support provider and patient outreach initiatives related to documentation or required forms
• Assist with tracking outreach efforts and responses
• Contribute to internal projects focused on operational improvement and workflow efficiency Across all functions:
• Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams
• Participate in team meetings and process improvement initiatives
• Maintain accurate documentation and compliance with HIPAA/PHI standards Qualifications: Required
• High School Diploma or equivalent
• Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent relevant experience
• Strong attention to detail and organizational skills
• Ability to read and interpret medical documentation
• Comfort working in a data-driven, process-oriented environment Preferred
• Academic background in genetics or healthcare-related discipline
• Experience working with medical records, healthcare documentation, or insurance workflows
• Familiarity with Salesforce and Google Workspace Knowledge, Skills, and Abilities:
• Strong written and verbal communication skills
• Ability to manage multiple cases and priorities simultaneously
• High level of accuracy and attention to detail
• Comfort learning new systems and workflows
• Demonstrated initiative and willingness to learn
• Ability to work independently in a remote environment Growth & Development This role offers exposure to:
• Genetic testing operations
• Healthcare reimbursement strategy
• Cross-functional billing workflows
• Data tracking and operational process improvement Natera promotes career growth, hands-on learning, and fully remote work opportunities. The Clinical Reimbursement Assistant role provides direct exposure to genetic testing operations, reimbursement strategy, and cross-functional healthcare workflows. Many individuals in this role develop skills that prepare them for advanced positions within healthcare operations or for graduate-level programs such as genetic counseling, nursing, or medicine. If you are an eager learner who thrives in a fast-paced, detail-oriented environment and are interested in building practical experience at the intersection of genetics and healthcare reimbursement, we encourage you to apply! The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $19.33—$25.50 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a compan

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