[Remote] SCA Helpdesk I
Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leading business and technology services provider, seeking a SCA Helpdesk I to join their team. The role involves providing 24/7 IT support as the first point of contact for user issues, utilizing ITIL-based service management processes to log and resolve incidents while recommending improvements to enhance service quality.
Responsibilities
- In-depth knowledge of IT service desk operations
- Expertise in ticket resolution and escalation
- Strong customer service and communication skills
- Ability to identify and resolve recurring issues
- Analytical skills
- Omnichannel Support
Skills
- Minimum 1 years performing IT customer support role/responsibilities
- Ability to obtain a Public Trust clearance
- In-depth knowledge of IT service desk operations
- Expertise in ticket resolution and escalation
- Strong customer service and communication skills
- Ability to identify and resolve recurring issues
- Analytical skills
- Omnichannel Support
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
Company Overview