Experienced Seasonal Customer Service Representative - Remote (Bilingual: Spanish and English) - arenaflex

Join arenaflex, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, as a Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English). This role offers a unique opportunity to reimagine your career journey, develop new skills, and grow with a company that values its employees and invests in their success.

About arenaflex

arenaflex is a global leader in customer experience and technology innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. With a diverse team from 70+ countries, arenaflex is committed to creating a workplace where all members contribute and support each other's success and well-being. Our company culture is built on the principles of inclusivity, respect, and empowerment, and we're proud to be recognized as a "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" award winner.

Career Growth and Personal Development

As a Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) at arenaflex, you'll have the opportunity to develop new skills, gain experience, and grow your career in a supportive and inclusive environment. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, so there's real career growth potential.

What You'll Do in This Role

As a Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English), you'll be responsible for:

• Providing inbound customer support using a call flow guide in the customer's preferred language
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services
• Delivering expert customer experiences...with a smile

Your Qualifications

To be successful in this role, you'll need:

• The ability to read, write, and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• Computer Requirements:

+ Bring your own device - This position does not loan equipment + Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) + Operating System: Windows 10+ + RAM: 8GB or higher + Processor: Intel i5/AMD Ryzen 5 or higher

• Internet Requirements:

+ DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) + Speeds: 10 mbps download and 3 mbps upload or higher + While working, you will be required to hardwire with an ethernet cable + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States or have a valid U.S. address for residence

What's in It for You

As a Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) at arenaflex, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location

USA, OH, Work-at-Home

Language Requirements

* Bilingual: Spanish and English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

Submit Your Application

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