Experienced Full Stack Product Manager – Social Media Customer Service Strategy and Operations

Are you a seasoned product management professional with a passion for driving innovation and excellence in customer service? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we're excited to announce an exceptional opportunity for a Sr. Product Manager, Social Media Customer Service at arenaflex. This is a chance to join a world-class team that's shaping the future of customer service and making a real impact on millions of customers worldwide.

About arenaflex

arenaflex is a global leader in e-commerce, committed to delivering exceptional customer experiences across all touchpoints. Our Social Media Customer Service (SMCS) organization is at the forefront of this mission, providing support to customers on hundreds of social media channels, globally. As a Sr. Product Manager, you'll be part of a diverse, global team that's passionate about building simple yet elegant solutions that raise the customer experience bar.

A Day in the Life

As a Sr. Product Manager, Social Media Customer Service, you'll be responsible for developing and delivering a roadmap that enables tens-of-thousands of associates around the globe to provide support to millions of customers. You'll work closely with business stakeholders to build a long-term strategy that scales support in alignment with marketing and advertising plans. Your expertise will be essential in supporting process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between the effort to implement and the impact on the customer and associates.

Key Responsibilities

* Develop and deliver a roadmap that allows tens-of-thousands of associates around the globe to provide support to millions of customers

• Work with business stakeholders to build a long-term strategy that scales support in alignment with marketing and advertising plans
• Support process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between the effort to implement and the impact on the customer and associates
• Collate customer and associate research to think differently about the social media opportunity today, and how customers are going to be contacting tomorrow

Essential Qualifications

* 5+ years of end-to-end product delivery experience

• Experience in influencing senior leadership through data-driven insights
• Bachelor's degree or equivalent experience

Preferred Qualifications

* Master's degree or equivalent

• Experience working across functional teams and senior stakeholders
• Experience owning technology products
• Experience owning feature delivery and trade-offs of a product
• Knowledge of customer operations, or social media

What We Offer

* A competitive salary, ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market

• A total compensation package that includes equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits
• Opportunities for career growth and professional development in a dynamic and innovative environment
• A collaborative and inclusive work culture that values diversity and promotes work-life balance
• A comprehensive benefits package, including medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan

About the Team

Our Social Media Customer Service (SMCS) organization is a global contact channel that responds to customer inquiries across all of arenaflex's Social Media accounts. We operate in 22 countries, and 14 different languages. Our mission is to provide social media assistance that adds value to our customers' connections with arenaflex.

Why Join arenaflex?

* arenaflex is a leader in e-commerce, with a commitment to delivering exceptional customer experiences across all touchpoints

• Our Social Media Customer Service (SMCS) organization is at the forefront of this mission, providing support to customers on hundreds of social media channels, globally
• We're a diverse, global team that's passionate about building simple yet elegant solutions that raise the customer experience bar
• We offer a collaborative and inclusive work culture that values diversity and promotes work-life balance
• We're committed to career growth and professional development, with opportunities for advancement and learning

How to Apply

If you're a seasoned product management professional with a passion for driving innovation and excellence in customer service, we encourage you to submit your application today. Please visit our career site to learn more about this opportunity and to apply. Apply to this job

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website for more information. Apply for this job