Experienced Full Stack Hybrid Commercial Customer Care Professional Business Blueprint Specialist – Customer Experience and Relationship Building

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Hybrid Commercial Customer Care Professional Business Blueprint Specialist, you'll be at the forefront of this mission, working closely with our clients to understand their needs and provide tailored solutions that drive business growth. If you're a motivated and customer-focused individual with a passion for building strong relationships, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading global financial services company that's committed to helping our clients succeed. With a rich history of innovation and a strong commitment to customer satisfaction, we're proud to be a trusted partner for businesses and individuals around the world. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our values and are dedicated to making a difference.

Join our team and make a meaningful impact

As a Hybrid Commercial Customer Care Professional Business Blueprint Specialist, you'll play a critical role in delivering exceptional customer experiences and building strong relationships with our clients. You'll be responsible for:

• Providing expert guidance and support to clients on our Business Line of Credit and various Business Blueprint products
• Responding to customer inquiries via phone and chat, and resolving issues in a fast-paced, structured customer care environment
• Utilizing our customer servicing model to ensure consistent and high-quality service delivery
• Supporting customers with maintenance, transactions, and funds-related inquiries
• Troubleshooting customer problems and determining how to resolve them
• Adhering to all regulatory and compliance guidelines related to servicing practices

What we're looking for

* 2+ years of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication

• Proven success in a customer service environment with a strong track record of delivering exceptional results
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• Ability to navigate multiple servicing platforms
• Proven ability to manage change and continuous learning
• Excellent written and verbal communication skills

Preferred qualifications

* Financial servicing experience

What we offer

* Competitive hourly salary range: $20.00 to $22.75 + bonus + benefits

• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support

Work environment and culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in recognizing and rewarding our colleagues for their contributions, leadership, and impact, and we're proud to offer a range of benefits and programs that support their holistic well-being. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our values and are dedicated to making a difference.

How to apply

If you're a motivated and customer-focused individual with a passion for building strong relationships, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About our benefits

At arenaflex, we're committed to supporting our colleagues and their loved ones with benefits and programs that promote their physical, financial, and mental well-being. Our benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Equal opportunity employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Amex Flex

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees

Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility

Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply now to join our team and make a meaningful impact! Apply for this job