Experienced Digital Branch Customer Service Supervisor – Remote Opportunity

About arenaflex

arenaflex is a leading organization in the industry, committed to delivering exceptional customer experiences and innovative solutions. As a Digital Branch Customer Service Supervisor, you will play a vital role in shaping the future of customer service and driving business growth. If you're passionate about delivering outstanding customer experiences and have a knack for leadership, we invite you to join our team.

Job Summary

We're seeking an experienced Digital Branch Customer Service Supervisor to oversee the day-to-day activities of our Digital Branch Customer Service Representatives (CSRs). As a key member of our team, you will provide exceptional customer service, ensure compliance with internal policies and procedures, and drive business growth through effective leadership and training. If you're a motivated individual with a passion for customer service and leadership, we encourage you to apply.

Key Responsibilities

* Oversee the performance of Customer Service Representatives, ensuring that transactions are processed in accordance with internal policies and procedures

• Delegate daily work assignments, prepare schedules, and maintain records/departmental files; provide leadership to the CSR staff
• Train, motivate, and counsel staff; assist Branch Manager in conducting performance appraisals
• Mentor newly hired CSRs, imparting knowledge regarding products and services that arenaflex has to offer
• Serve as a contact for client problem resolution
• Support daily operations of the branch, including timely and efficient completion of transactions while maintaining accurate records
• Provide guidance to customers regarding the opening of new accounts by explaining appropriate product and services offerings that meet their needs; gather information required to process new and existing accounts; communicate internal rules and regulations covering transactions and FDIC protection
• Refer customers to a licensed representative of arenaflex when appropriate
• Access electronic financial information to answer questions related to specific accounts
• Conduct weekly sales, service, and product knowledge meetings
• Comply with regulatory, security, and audit policies and procedures; adhere to arenaflex's Code of Conduct
• Maintain operational controls to ensure safety and security of client and arenaflex assets
• Build or maintain technical and professional knowledge by attending educational workshops and training
• Perform other duties as assigned

Essential Qualifications

* High School Diploma or GED required; Bachelor's degree preferred

• 5 years of experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to banking or retail operations
• 1+ years of supervisory experience required
• Proven history of leveraging financial products and services that provide value to the client
• Possess strong technical skills and experience to operate teller software and other bank-related computer programs
• Proficiency in Microsoft Word & Excel required
• Excellent customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
• Excellent interpersonal and communication skills (verbal + written)
• Comprehensive knowledge of interest calculations for use in dividend adjustments
• Advanced knowledge of new account operations, including CIP and BSA requirements
• Thorough knowledge of arenaflex's rules and regulations governing accounts and services required
• Display sound judgment, as well as discretion when utilizing confidential information
• Strong analytical skills and creative problem solver
• Ability to work weekends and extended hours or at neighboring branch locations when needed

Preferred Qualifications

* Experience working in a remote or virtual environment

• Familiarity with arenaflex's products and services
• Strong leadership and coaching skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Experience with performance management and employee development

What We Offer

* Competitive salary range: $29.67/hr - $38.47/hr

• Opportunity to work in a dynamic and innovative organization
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated individual with a passion for customer service and leadership, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to review your application and discuss this exciting opportunity with you.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Apply for this job