Experienced Customer Service Representative – Remote Healthcare Claims

Join arenaflex, a global organization that values people-first culture and genuine belonging, in a forward-thinking and inclusive work environment. Are you a customer service professional with a passion for delivering exceptional experiences? Do you want to join a company that prioritizes its employees' growth and well-being? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our remote team, providing top-notch support to our clients in the healthcare claims industry.

About arenaflex

arenaflex is a global organization that has earned numerous awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth." We pride ourselves on our people-first culture, where every team member is valued, respected, and empowered to make a difference. Our diverse and inclusive team from over 70 countries works together to deliver exceptional customer experiences and drive business growth for our clients.

Career Growth and Personal Development

As a Customer Service Representative at arenaflex, you'll have the opportunity to develop your skills, knowledge, and career in a supportive and dynamic environment. We offer a range of FREE Learning and Leadership Development programs to help you grow professionally and personally. With about 80% of our managers and leaders promoted from within, you'll have a clear path to career advancement and a chance to make a meaningful impact.

Key Responsibilities

As a Customer Service Representative, you will:

• Provide customer support processing medical claims in a back-office setting
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• 1+ year of previous claims experience (healthcare claims preferred)
• Call center experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in it for you?

As an arenaflex employee, you'll enjoy:

• Competitive base salary range of $15-$18/hr
• Benefits available to eligible employees, including medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in various topics, including diversity, equity, and inclusion, global citizenship, sustainability, and community support
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the arenaflex team today!

If you're a motivated and customer-focused individual looking for a new challenge, apply now to become a part of our dynamic team. We can't wait to hear from you!

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply for this job