Experienced Full Stack Call Center Supervisor – Thrive Accelerate Up Program

Join arenaflex's Thrive Accelerate Up Program and accelerate your career in customer service and technical support. Are you a motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two challenges are the same? If so, we want to hear from you. arenaflex is seeking an experienced Full Stack Call Center Supervisor to join our Thrive Accelerate Up Program, a 1-year training experience that will equip you with the skills and knowledge to succeed as a leader in our call center operations.

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions that empower individuals, businesses, and communities to connect, innovate, and thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

What You'll Be Doing

As a Full Stack Call Center Supervisor in our Thrive Accelerate Up Program, you'll have the opportunity to channel your drive and enthusiasm while learning from the best minds in the industry. You'll be front and center, hands-on, and contributing your creative energy to high-impact projects from the moment you arrive, through the course of this 1-year training experience. You will take part in meaningful work and real-life projects within arenaflex that will help you grow both professionally and personally throughout the program while preparing you to work as a call center supervisor supporting our Wireline Network Operations organization.

Key Responsibilities

* Lead and motivate a team of customer service technicians to deliver exceptional technical support and customer service to our FiOS customers.

• Manage employee performance, including establishing clear roles and responsibilities, setting clear objectives, assessing and tracking performance, providing feedback, training, and mentoring.
• Ensure compliance with all company policies and processes, including safety, attendance, performance, work rules, and code of conduct.
• Deliver on all performance measures and continuously identify new ways to improve team performance.
• Troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions.

What We're Looking For

* Three years of relevant experience, demonstrated through work experience and/or military experience.

• Willingness to work nights, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to build rapport with a diverse range of people.
• Strong leadership and motivational skills, with the ability to lead and motivate a team to achieve great results.
• Technical knowledge/experience in communication networking components (e.g., routers, LAN topology, Ethernet Network Interface).
• Customer service or call center experience, ideally in a technical support role.

Preferred Qualifications

* Completed a pre-apprenticeship training, apprenticeship, or similar programs related to technical skill tracks.

• A degree in a relevant field (e.g., computer science, engineering, communications).
• Led a team in a customer service or call center that supported technical products or services.
• Experience with technical support software and tools.

What You'll Get

* A competitive annual salary of $71,772, based on a full-time schedule.

• A comprehensive benefits package, including health and wellness benefits, a matched 401(k) savings plan, stock incentive programs, and more.
• Opportunities for career growth and development, including training and mentorship programs.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.
• The chance to work on high-impact projects and make a real difference in the lives of our customers.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Work Environment

This role will be remote, with occasional in-person trainings and meetings. You'll have the flexibility to work from home and manage your schedule to meet the needs of our customers and team.

Scheduled Weekly Hours

40 hours per week, with flexibility to work additional hours as needed.

Apply Now

Don't miss this opportunity to accelerate your career in customer service and technical support. Apply now to join arenaflex's Thrive Accelerate Up Program and start your journey to greatness! Apply for this job