Experienced Customer Support Representative – Biotech Industry Leader

At arenaflex, we're revolutionizing the world of biotechnology with our cutting-edge Synthetic DNA technology. As a Customer Support Representative, you'll play a vital role in delivering exceptional support to our customers, driving loyalty to our products, and reinforcing our brand as a leader in the biotech industry.

About arenaflex

arenaflex is a pioneering biotech company that's changing the world with our innovative Synthetic DNA technology. Our platform enables the creation of custom DNA sequences, empowering scientists and researchers to develop groundbreaking solutions in healthcare, agriculture, industrial chemicals, and data storage. We're passionate about working with individuals who share our vision of making a positive impact on the world.

What You'll Be Doing

As a Customer Support Representative at arenaflex, you'll be responsible for delivering concierge-level support to our customers, including:

• Responding to and resolving product, service, and order inquiries and problems via email, chat, and phone
• Identifying the cause of the problem, collaborating with other stakeholders to develop a solution, presenting the solution to the customer, and following up to ensure complete satisfaction
• Processing sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff, resolving any errors effectively and efficiently
• Providing information and guidance to help customers decide which product to buy, navigate and use our ecommerce website, understand the status of their order, and stay current on the status of key account orders currently in the production pipeline
• Generating sales quotes for sales reps within Salesforce quote to cash system
• Supporting customers in the Asia region with import/export logistics and compliance (for Japan position)

What You'll Bring to the Team

To succeed in this role, you'll need:

• A Bachelor's degree in a life sciences or related field (preferably)
• 1-2 years of work experience in the biotech industry
• 2+ years of customer-facing experience
• Excellent verbal and written communication skills
• Attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Strong computer skills, familiarity with G-Suite, preferably including Salesforce
• For Japan position: Familiarity with Asia region import/export logistics and compliance

Work Environment and Company Culture

As a Customer Support Representative at arenaflex, you'll be part of a dynamic and growing team that's passionate about making a difference in the world. You'll have the opportunity to work with a diverse group of talented individuals who share your enthusiasm for biotechnology and customer support. Our company culture values collaboration, innovation, and continuous learning, and we offer a range of benefits and perks to support your growth and well-being.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Customer Support Representative, you'll have access to:

• Ongoing training and development programs to enhance your knowledge and skills
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation
• A range of benefits and perks, including flexible work hours, comprehensive health insurance, and a generous paid time off policy

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $60,000 - $80,000 per year, depending on experience
• Comprehensive health insurance, including medical, dental, and vision coverage
• A generous paid time off policy, including vacation days, sick leave, and holidays
• Flexible work hours, including the option to work from home
• A range of benefits and perks, including a 401(k) matching program, employee assistance program, and on-site fitness classes

How to Apply

If you're passionate about biotechnology and customer support, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply for this job