Experienced Customer Service / Customer Loyalty Keynote/Guest Speaker | Marketing And SERVQUAL Customer Service Professional – Education, And Academia Sector Expertise

As a renowned expert in customer service and customer loyalty, you have the unique opportunity to join arenaflex, a leading management and operations consulting services firm, as a Customer Service / Customer Loyalty Keynote/Guest Speaker. With a focus on delivering tailored keynote presentations that communicate complex ideas with clarity and purpose, you will empower audiences through impactful communication, driving thought, action, and cultural relevance across diverse groups.

About arenaflex

arenaflex is a Management and Operations Consulting Services Firm that provides value to clients through tailored solutions based on industry-leading practices. With a multidisciplinary team of nearly 190 professionals nationally, we deliver a wide range of services across the enterprise, targeting drivers of economic profit (growth, margin, and efficiency). Our services are deployed across the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management.

Job Overview

As a Customer Service / Customer Loyalty Keynote/Guest Speaker, you will provide services and support to clients in the Education, And Academia Industry Sector, focusing on Human Capital Solutions. You will deliver expert-led, purpose-driven keynote and guest speaking engagements that align strategic messaging with event objectives, empowering audiences through impactful communication. Your role will involve collaborating with a Speakers Bureau (Keynote/Guest Speaker) to provide targeted content and insights tailored to Customer Service / Customer Loyalty Topic Areas.

Responsibilities and Duties

* Provide targeted content and insights tailored to Customer Service / Customer Loyalty Topic Areas while collaborating with a Speakers Bureau (Keynote/Guest Speaker)

• Deliver value by educating, inspiring, and energizing event participants
• Champion an organization's mission by providing expertise, insights, or humor that drives thought, action, and cultural relevance across audiences
• Craft and deliver tailored keynote presentations that communicate complex ideas with clarity and purpose
• Align content with audience needs and event themes

Qualifications

* Current or previous role aligned with General/Other activities driving qualifications as a Customer Service / Customer Loyalty Keynote Speaker

• Demonstrated subject-matter expertise and public speaking experience; ability to engage diverse audiences with authenticity and impact
• Bachelor’s degree preferred; equivalent practical, professional, or lived experience in relevant subject area accepted

Skills Required

* Public speaking, storytelling, adaptability, audience engagement, content development, time management

• Primarily focused on Professional and Management Development Training initiatives and aligned with Speakers Bureau (Keynote/Guest Speaker) activities Marketing And SERVQUAL Customer Service Functional Area Activities

Competencies Required

* Cultural sensitivity, emotional intelligence, professionalism, situational awareness, innovation, and thought leadership

Ancillary Details of the Roles

* Often develops supplemental content such as Q&A guides, learning materials, or companion digital resources

• Can support internal and external stakeholder engagement through pre-event planning and post-event integration sessions

Other Details

* Roles may include panel participation, event moderation, breakout facilitation, and collaboration with brand or host initiatives

Benefits and Highlights

* Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives

• Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com)
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k. A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the arenaflex matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan. arenaflex Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay. The Basic Match is structured as follows: 100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed
• Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The arenaflex Corporate Perks Benefit Program - Helping You Do More With Less: https://arenaflex.CorporatePerks.com. This provides special discounts for eligible employees on products and services you buy on a daily basis
• Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work
• Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences
• arenaflex Employee & Contractor Referral Bonus Program: arenaflex Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program
• Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support
• Flexible Spending Account: Pending

Additional Information

* arenaflex is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

• arenaflex has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
• Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things with the right way. The pride comes out of the challenge; the reward is excellence in the work.

How to Apply

For easy application, use our career site located on http://www.arenaflex.com/ or send your resume’s, bios, and salary expectation / rates to careers @ arenaflex.com. Only candidates with required criteria are considered. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Apply for this job