Clinical Support Specialist - 1800RESPECT

Transform Digital Healthcare with Telstra Health

At Telstra Health, we’re shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care—wherever it’s needed.

Trusted across programs like 1800Respect, the Leaving Violence Program, and the National Cancer Screening Registry, we connect care in ways that truly make a difference.

About the Role

The Clinical Support Specialist reports to the Senior Clinical Support Specialist and is responsible for supporting clinical service quality while providing clinical oversight across the Counselling Services team. The role delivers oversight and support through a range of activities, including clinical evaluation, supervision, coaching, and training.

The Clinical Support Specialist also contributes to clinical education, recruitment, reporting, and documentation, ensuring consistently high standards of clinical practice.

What You’ll Be Doing

• Clinical supervision, coaching, learning and performance support: Provide ongoing individual and group clinical supervision and coaching to 1800RESPECT Counsellors, supporting safe, ethical, and trauma‑informed practice. Support clinical quality through reflective practice review, targeted feedback, learning‑focused supervision, and contribution to learning and performance support processes.
• Quality assurance and practice support: Assess and support clinical practice through a range of quality assurance activities, including call monitoring, case reviews, and clinical evaluations, to identify strengths, learning needs, and opportunities for professional development.
• Training and professional development: In consultation with the Training team, contribute to the design, development, and delivery of training and professional development programs and materials to support and prepare Counsellors for their roles, ensuring they have the appropriate skills, knowledge, and resources to provide effective support.
• Collaboration with clinical leadership: Work collaboratively with the Clinical Leadership team, management, and relevant stakeholders to identify organisational and service needs, contribute to training objectives, and support strategies that enhance workforce capability and service quality.
• Supportive learning environment: Foster a positive, reflective, and psychologically safe learning environment that encourages open communication, collaboration, and ongoing professional growth among Counsellors.
• Knowledge and best practice: Maintain current knowledge of research, emerging trends, and best practice in domestic violence, sexual assault, workplace sexual harassment, and related support services, ensuring clinical guidance and training remain relevant and evidence‑informed.
• Program and service development: Contribute to the development and implementation of new programs, services, or initiatives aimed at enhancing supports and resources for people impacted by domestic violence, sexual assault, workplace sexual harassment, or related issues.
• Working arrangements
• Willingness to work a range of shifts, including outside standard business hours, to support the delivery of a 24/7 service.
• Willingness to undertake ongoing training and professional development.

About You

• Minimum of four (4) years’ full‑time (or equivalent) experience delivering trauma-informed counselling, preferably in a telephone‑based service, within specialised sexual assault, domestic and family violence, and/or child protection settings.
• Demonstrated experience in counselling service leadership or senior clinical roles, including responsibility for mentoring, clinical supervision, consultation, and/or supporting quality assurance and practice improvement activities.
• Proven capacity to support and guide staff in high-pressure, emotionally demanding environments while remaining calm, regulated, and modelling effective self‑care and professional resilience.
• A completed minimum bachelor’s degree from an approved provider (approved courses can be found via the relevant peak body)
• Counsellor registered with The Australian Counselling Association (Level 3 or above) / Psychotherapy and Counselling Federation of Australia (PACFA-Clinical); or Social Worker registered with full AASW membership; or Psychologist registered with AHPRA (General).
• Completed, or currently enrolled in, formal clinical supervision training, or equivalent relevant work experience.

About Us

Flexibility isn’t a perk - it’s how we work! Love solving meaningful problems in an innovative, evolving environment? You’ll fit right in! At Telstra Health, your work is impactful, your growth is supported, and your ideas are heard.

By joining our team of health and tech experts - you’ll learn, grow, and make a real-world difference.

Perks & Benefits

• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Career breaks, study support & ongoing learning programs
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

We’re committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don’t tick every box, we want to hear from you.

We’re a Circle Back Initiative Employer—you’ll get a response for every application.

Apply today to join a team that’s making a real difference in healthcare.

Learn more about how Telstra Health is improving lives through digitally-enabled care here.