[Remote] Medical Records Coordinator (Temporary)
Note: The job is a remote job and is open to candidates in USA. Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. They are seeking a detail-oriented Medical Records Coordinator to manage records processing, maintain HIPAA compliance, and provide administrative support to members and providers.
Responsibilities
- Uploading records requests and patient authorization forms including processing medical record requests and provider letters
- Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management
- Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed
- Provide weekly metrics on new, in progress, and completed medical records requests
- Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed
- Follow HIPAA guidelines while ensuring the confidentiality of patient PHI
- Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets
- Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests
Skills
- A minimum of 1 year experience in a similar role
- Advanced understanding of medical terminology, and HIPAA
- Outstanding communication and interpersonal abilities
- Strong attention to detail with excellent organizational and time-management skills
- Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office
- Comfortable in rapidly changing environments and with constantly evolving responsibilities
- Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
- Excellent written and verbal communication skills
- Able to multi-task and context switch
- Flexibility to support occasional shift adjustments (depending on business needs)
- Ability to work 1 weekend per month and at least 4 holidays per year
Company Overview