Experienced Customer Success Associate – K-12 Education & Healthcare (KY/OH) at arenaflex

At arenaflex, we're revolutionizing the way students access quality healthcare services in schools. As the nation's largest virtual provider of school-based healthcare services, we're committed to removing barriers to mental and physical healthcare for children. Our innovative approach has earned us recognition as one of the world's most innovative places to work by Fast Company in 2023. We're seeking an experienced Customer Success Associate to join our team in Kentucky and Ohio. This role is ideal for a proactive, empathetic, and detail-oriented individual who is passionate about making a meaningful difference in the lives of students and their families.

About arenaflex

arenaflex is a leading provider of virtual healthcare services to K-12 students across the country. Our diverse team of licensed providers delivers therapy and medical services virtually, ensuring that every student has access to quality healthcare, regardless of their insurance status or ability to pay. We're committed to creating a diverse, inclusive, and equitable workplace, and we're proud to be an equal opportunity employer.

The Role

As a Customer Success Associate, you'll play a critical role in ensuring the adoption and ongoing success of arenaflex's services in schools. You'll work under the direction and mentorship of senior customer-facing team members, supporting daily execution of customer success activities. Your primary responsibilities will include:

• Ensuring school site readiness:

+ Conduct on-site readiness visits at newly launched schools to ensure staff are equipped and prepared to deliver arenaflex services + Perform detailed site assessments to resolve logistical and operational challenges + Proactively address common service blockers, such as training gaps or pending consent uploads

• Driving activation and engagement:

+ Conduct regular school rounds to support site engagement and surface support needs + Represent arenaflex at in-person school events (e.g., back-to-school nights, health fairs, parent meetings) to build awareness of arenaflex's services among school staff and families + Share observations and best practices across similar school environments to increase service usage and impact + At the direction of senior team members, conduct targeted outreach to improve utilization and reduce missed appointments

• Collaborating for success:

+ Partner with internal arenaflex teams (Account Management, Implementation, Clinical, Family and School Support) to coordinate issue resolution + Surface field-level insights and user feedback to inform improvements in school experience and service delivery + Maintain accurate documentation of school touchpoints and support activities in the CRM platform

What Excites Us

* Customer-centric communication: You are able to engage school users and students with authenticity, professionalism, and discretion across live visits and calls.

• Proactive problem-solving and resourcefulness: You are unafraid to roll up your sleeves. You take initiative, troubleshoot independently, and resolve common issues before they require escalation.
• School environment savvy: You understand the logistics and rhythms of K–12 campuses and can adapt quickly to different school settings and workflows.
• Team-oriented approach: You have a proven ability to collaborate across teams to streamline service delivery and create a cohesive customer experience.
• Independent and organized: You thrive working independently in the field, managing your time, travel, and priorities effectively.

Minimum Requirements

* 1-3 years of experience in customer-facing, field-based roles serving children in diverse socio-economic environments (school-based or healthcare experience is a plus)

• Meet specific fingerprinting requirements for DOJ-cleared access to work on school campuses
• Ability to travel for ~80% of the time
• Must currently reside in Ohio

Preferred Experience

* Bachelor's degree in health administration, education, business, or a related field

• Prior experience within start-up or hyper-growth environments
• Existing school-based relationships in Kentucky and/or Ohio, with Ohio strongly preferred

What We Offer

* Total compensation for this role is market competitive, with a base salary range of $24.00 - $31.25

• 401k match
• Healthcare coverage
• Paid time off
• Stock options
• A broad range of other benefits and perks

About Our Culture

At arenaflex, we value diversity, inclusivity, and equity. We believe that talent is everywhere, and so is opportunity. We're committed to creating a workplace where everyone feels valued, respected, and empowered to make a meaningful difference. We're proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

How to Apply

If you're passionate about making a difference in the lives of students and their families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Note

arenaflex is committed to creating a diverse, inclusive, and equitable workplace. We value the minds, experiences, and perspectives of people from all walks of life. We're proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued, respected, and empowered to make a meaningful difference. Apply for this job