Experienced Manager II, Customer Enablement – AI-Driven Public Sector Solutions

At arenaflex, we're revolutionizing the way governments operate, and we're looking for a seasoned professional to join our team as a Manager II, Customer Enablement. As a leader in AI-enabled software for cities, counties, state agencies, and special districts, arenaflex empowers organizations to operate more efficiently, adapt to change, and strengthen public trust. With a mission to power more effective and accountable government, we're passionate about our work and committed to making a meaningful impact.

About arenaflex

arenaflex is the leader in AI-enabled software for the public sector, serving 2,000 communities across the United States. Our platform is built exclusively for the unique needs of government agencies, providing a comprehensive solution for asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management. With a strong focus on innovation and customer success, we're dedicated to helping governments operate more effectively and efficiently.

Job Summary

We're seeking an experienced Manager II, Customer Enablement to lead our customer enablement strategy and organization. As a key member of our team, you'll be responsible for delivering an impactful customer education experience, collaborating with cross-functional teams, and overseeing a growing team of customer enablement professionals. Your goal will be to create engaged and enabled customers, resulting in lower support volume, decreased customer churn, higher renewal rates, and more customer advocates.

Responsibilities

As a Manager II, Customer Enablement, you'll be responsible for:

• Building a multi-faceted customer enablement strategy and organization to deliver an impactful customer education experience
• Collaborating with teams such as Customer Success, Support, Product, and Professional Services to ensure learning experiences support key customer workflows
• Administering customer-facing LMS (Skilljar) to publish and manage learning content
• Ensuring customer enablement programs and material are heavily embedded into the customers' workflows
• Translating strategic enablement goals into scalable, cross-functional initiatives that directly impact customer adoption and business outcomes
• Overseeing a portfolio of high-impact enablement projects and initiatives, managing complexity, dependencies, and evolving priorities across multiple stakeholders
• Building and reporting on KPIs, learning outcomes, and customer feedback to the arenaflex leadership team
• Using performance data and other key customer data points to identify knowledge gaps across our customer base and build programs to address those
• Developing a deep understanding of our customers' priorities and aligning enablement resources to those with emphasis on different user types and how they interact with our product suites
• Establishing a content governance framework for customer enablement content to ensure content is always up to date and accurate
• Maintaining and updating training content to reflect product changes
• Leading, coaching, and developing a high-performing enablement team, ensuring effective communication, collaboration, and execution across team members and partner departments
• Influencing strategic decisions across Customer Success, Product, and Support by providing insights that shape customer lifecycle enablement and adoption programs
• Owning the long-term impact of enablement initiatives, with measurable results on customer health, product engagement, and cost to support

Requirements and Preferred Experience

To be successful in this role, you'll need:

• A Bachelor's degree in Learning, Communications, or a related field
• Minimum of 5 years of enablement or teaching experience, with at least 2 years in Customer Enablement, Customer Education, and/or Revenue Enablement
• Knowledge and experience in developing and implementing a learning strategy that uses adult learning methodologies (ADDIE/Kirkpatrick preferred)
• Data-driven and use data to design, iterate, and measure enablement impact
• Strong project management skills and abilities to manage multiple projects at once
• Passion and desire to streamline information in an organized and articulate way
• Experience using LMS platforms (e.g., Skilljar)
• Proficient in content creation tools like Rise and Canva
• Strong verbal and written communication skills
• Demonstrated experience managing direct reports, including coaching, performance management, and career development
• Proven ability to influence cross-functional strategies and drive business results through customer-facing programs

Why arenaflex?

At arenaflex, we're passionate about our mission to power more effective and accountable government. We're committed to making a meaningful impact and creating a better future for governments and their residents. Here are just a few reasons why you'll love working with us:

• A Mission That Matters: We're passionate about our mission to power more effective and accountable government.
• Opportunity to Innovate: We're at the forefront of AI-driven public sector solutions, and we're looking for innovators to join our team.
• A Team of Passionate, Driven People: Our global team of 800+ employees is united in our commitment to challenge the status quo and make a meaningful impact.
• A Place to Make Your Mark: We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve.
• Benefits That Work for You: Enjoy an award-winning workplace with comprehensive healthcare options, flexible vacation policy, 401(k) with company match, paid parental leave, wellness stipends, and HSA contributions.

How to Apply

If you're a motivated and experienced professional looking to join a dynamic team that's making a meaningful impact, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job