Experienced Customer Support & Sales Agent – E-commerce | Remote

At arenaflex, we're not just leading the digital marketplace - we're redefining it. With a decade of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we’re pushing boundaries to achieve our next growth milestone. That’s why we’re on the hunt for empathetic, articulate, and sales-driven Customer Support & Sales Agents who are ready to make a real impact. As a key member of our arenaflex team, you'll be the first human contact for our customers, delivering friendly, helpful service via phone, chat, social media communication, and email. You’ll also conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer.

About arenaflex

arenaflex is a dynamic and innovative company that's redefining the digital marketplace. With a strong focus on customer satisfaction and a passion for growth, we're committed to providing exceptional service and support to our customers. Our team is made up of talented and dedicated individuals who are passionate about delivering outstanding results and making a real impact.

The Role

This is not your standard support role. At arenaflex, we expect our support team to connect, listen, solve, and sell with empathy. As a Customer Support & Sales Agent, you'll be responsible for delivering friendly and solution-oriented support via phone, chat, and email. You'll also conduct structured phone interviews with potential customers to assess needs and recommend products, drive upsells by identifying value-aligned opportunities, and resolve customer issues with calmness, care, and follow-through.

Responsibilities

* Deliver friendly and solution-oriented support via phone, chat, and email

• Conduct structured phone interviews with potential customers to assess needs and recommend products
• Drive upsells by identifying value-aligned opportunities
• Resolve customer issues with calmness, care, and follow-through
• Record feedback and flag trends to help the team improve our services
• Maintain a professional tone that reflects our brand values across all communication channels
• Collaborate cross-functionally to ensure a smooth customer journey from start to finish

Key Skills & Experience

* Fluent or near-native spoken English – clear and professional communication is a must

• Proven experience in phone-based customer support and upselling
• Strong emotional intelligence, active listening skills, and the ability to build trust over the phone
• Comfortable working independently and managing a consistent daily workload
• Reliable computer and high-speed internet connection
• Previous remote work experience is a plus

The Recruitment Process

Our recruitment process is designed to be fair, transparent, and engaging. Here's what you can expect:

• DISC Assessment (10 min): A brief assessment to understand your working style and team dynamics
• Introductory Call with Talent Acquisition (15-20 min): An opportunity to learn more about each other, discuss your background, the role, and our company culture
• Role-Related Task: A short assignment designed to reflect real aspects of the position and highlight your approach to problem-solving
• Final Interview (20-30 min): A conversation with the Hiring Manager and HR to explore your expertise, alignment with the role’s vision, and answer any questions you may have
• Reference Check: Conducted as a final step to confirm previous experience and ensure a strong mutual fit
• Decision & Feedback: We’ll provide timely and transparent feedback, regardless of the outcome
• Pre-Trial Period (2 weeks, paid): You’ll work part-time hours to get a feel for the role. This is your chance to show us how you communicate and handle tasks in a real-world setting.

Fixed Service Fee

€500 - 550 after taxes, depending on your skills, competencies, and experience. Please note that this role is based on a freelance agreement.

Perks & Benefits

* Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check

• A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously
• Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested
• A budget for your home office setup so you’re comfortable working how you like and where you like
• Strong company culture and a network of unique individuals that celebrate you
• Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness

Eligibility & Location Requirements

This role is 100% remote. At arenaflex, our team operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported. Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa, Malaysia, Philippines.

Ready to lead arenaflex’s growth journey? Apply now!

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