Senior Product Manager - Customer Lifecycle Management at arenaflex

Join arenaflex, a product-led company with a strong focus on customer satisfaction and a culture that values innovation and collaboration. As a Senior Product Manager at arenaflex, you will play a critical role in shaping the future of our Customer Lifecycle Management Platform, driving business growth, and delivering exceptional customer experiences.

About arenaflex

arenaflex is a leading provider of innovative solutions that help businesses streamline their operations and improve customer satisfaction. Our team of experts is passionate about creating products that make a real difference in people's lives. With a strong commitment to customer-centricity, arenaflex has built a reputation for delivering high-quality products that meet the evolving needs of our customers.

The Role

As a Senior Product Manager at arenaflex, you will be responsible for leading the development and evolution of our Customer Lifecycle Management Platform. This platform is designed to streamline the entire customer journey, from onboarding and activation to training, purchases, and billing, using AI-driven workflows. Your primary goal will be to help both new and existing arenaflex customers reach value faster, with fewer manual steps.

Key Responsibilities

* Define and evangelize the vision and roadmap for the Customer Lifecycle Platform across onboarding, activation, training, purchases, and billing

• Lead discovery with customers and cross-functional partners to validate problems and solutions at every stage of the lifecycle
• Partner with engineering to design modular, scalable systems that automate setup and maintenance while remaining flexible for future expansion
• Ship intuitive, personalized experiences that turn complex configuration into self-serve simplicity and accelerate time to value
• Instrument the platform to measure adoption, retention, and expansion. Use data to drive prioritization, experimentation, and ongoing optimization
• Collaborate with Go-to-Market teams to ensure launches land cleanly and the story resonates with prospects and existing customers
• Champion a culture of continuous learning, rapid iteration, and outcome-based planning across distributed teams in the US and India

What You Will Need to Accomplish the Job

* 5+ years of product management experience in SaaS

• Proven ability to translate customer problems into clear product strategy and shipped solutions that drive measurable business impact
• Comfortable balancing delivery speed with long-term scalability and technical integrity
• Strong user experience instincts and a track record of simplifying complex workflows
• Data-literate. Skilled at designing experiments, analyzing results, and taking decisive action based on evidence
• Clear, concise communicator who can engage engineers, designers, and executives on both technical details and strategic narratives
• Familiarity with Agile development and outcome-driven product planning
• Able to work effectively across time zones and cultures. Excellent written and verbal communication skills

What Will Make Us Love You

* Led large-scale onboarding initiatives for SaaS platforms that normally require heavy manual setup, streamlining them into efficient, self-serve experiences.

• Hands-on experience with AI-powered guidance, agentic workflows, or autonomous setup agents
• Domain knowledge in SMB healthcare or operations tools for small businesses
• Systems thinker who thrives on turning ambiguous problems into elegant, extensible architectures
• Demonstrated ability to elevate team practices by bringing clarity, structure, and a focus on outcomes
• Passion for accessible, inclusive design and a sharp eye for detail

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Senior Product Manager, you will be based in India with the flexibility to work remotely anywhere in the country. You will report to the Director of Product based in the United States and collaborate daily with cross-functional teams in both India and the United States. We strive for high autonomy and high alignment through clear goals, OKRs, and tight collaboration with engineering, support, product marketing, sales, and customer success.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to helping our employees grow and develop their skills. As a Senior Product Manager, you will have access to a range of learning and development opportunities, including training programs, mentorship, and career coaching. We also offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary, bonus, and stock options. We also offer a range of benefits, including health insurance, retirement plans, and paid time off. In addition, we offer a range of perks, including flexible work arrangements, professional development opportunities, and a fun and supportive work environment.

How to Apply

If you are a motivated and experienced product manager looking for a new challenge, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve, and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

Important Note

All official correspondence will occur through arenaflex branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. Apply for this job