Experienced Full Stack Customer Success Manager – Industrial AI and Asset Management

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a pioneering industrial AI company revolutionizing the way machines, equipment, energy systems, vehicles, buildings, and more are managed. As a key member of our Customer Success team, you will play a vital role in helping industrial companies unlock the full potential of our intelligent asset platform. With a strong focus on service quality, product experience, and customer growth, you will be responsible for the holistic support and consulting of our customers, ensuring they achieve their business objectives and maximize the value of our solution.

About arenaflex

arenaflex is a fast-growing start-up based in Munich, founded in 2018 as a spin-off from TU Munich & CDTM. We leverage AI to take the service, operation, and maintenance of all kinds of industrial assets to an entirely new level. With a strong vision and a talented team, we've raised €14 million in funding from investors like Earlybird, Speedinvest, Fly Ventures, and angel investors, including the founders of Personio and Celonis. Our 100+ customers, including Kärcher, OSRAM, Liqui Moly, Edding, and Knuspr, manage over 1 million different types of assets with our solution – making the digital transformation of the industry a reality.

Your Role

As an Experienced Full Stack Customer Success Manager, you will be responsible for:

• Managing up to 40 customers throughout the entire customer lifecycle, building long-term relationships based on trust and value
• Helping new customers get started quickly and supporting them in fully leveraging the platform's potential in the long term
• Identifying growth opportunities with existing customers and actively contributing to realizing upselling opportunities
• Acting as the voice of your customers by bringing their needs into the product development process and collaborating closely with internal teams
• Challenging the status quo and continually seeking opportunities to enhance Customer Success processes and beyond

Your Profile

To succeed in this role, you will need:

• 2+ years of experience in (strategy/process) consulting, Customer Success, Account Management, or similar roles – ideally in a B2B software environment or manufacturing industry
• Strong business acumen to understand customer motivations and business drivers, promoting product adoption, identifying upselling opportunities, and preventing churn
• Passion for customer interaction, goal-oriented mindset, excellent communication skills, and assertiveness
• Experience in designing and conducting workshops and training sessions
• Technical affinity, analytical thinking, and the ability to remain calm in challenging situations while diving into details to solve problems creatively
• Fluency in German (C2 level) and English (C1 level), both written and spoken
• Ability to excel in a dynamic environment, adapt quickly to challenges, and foster development through mutual feedback

What We Offer

At arenaflex, we ensure you have everything you need to thrive:

• Competitive compensation package: Enjoy a salary, benefits, and equity, with annual reviews
• State-of-the-art tools and equipment for a modern and efficient setup
• Health and wellness benefits: Access to Nilo Health, JobRad (bike leasing), and your choice between a GUUD card or Wellpass for sports and fitness
• Prime office location: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers
• Work-from-anywhere flexibility: You can work remotely for up to 3 months per year
• Attractive Compensation & Benefits: In addition to a competitive salary, you’ll enjoy different company benefits and 30 vacation days (based on full-time work)
• Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year

Join Our Team

If you're a motivated and results-driven professional with a passion for customer success, we want to hear from you! Apply now to become a part of arenaflex's dynamic team and help shape the future of industrial AI. Apply to this Job Apply for this job